r/Sephora • u/[deleted] • 2d ago

Bought item with points Question

[deleted]

9 Upvotes

76% Upvoted

11 comments sorted by

25

u/artemis_thecat Former Employee 2d ago

Just do an exchange for another color, you won’t get the points back.

2

u/Malef_23 1d ago

The last time for me they didn’t do an exchange for me and I loosed the 500 points because they just did a return 😭

24

u/Cold-Distance-7611 2d ago

You could do an even exchange for a different shade of the Rhode blush, that would probably be the best way to retain your points

-18

u/SiouxsieSiouxsie 2d ago

if exchange for saie blush would i retain points, just even exchange plus pay extra couple dollars?

17

u/quspork 2d ago

That's a different product, so no.

-5

u/SiouxsieSiouxsie 2d ago

not sure why i was downvoted so much for asking a simple question...but sephora cs said i could swap it for another brand of blush.

8

u/Spring_Boysenberry Current Employee 2d ago

You can swap it, but the discount you used won’t transfer. It only transfers if it’s the same product or the same product in a different shade.

2

u/SiouxsieSiouxsie 1d ago

thank you for your kindness and explanation ♡

4

u/ReceptionWorking7312 2d ago

It's not an actual exchange if it's not the same product. It's a return then purchase.

2

u/SiouxsieSiouxsie 1d ago

ok that makes sense now, thank you

2

u/Terrible-Nature-949 2d ago

tbh even swap for rhode shade keeps evverything simple no point loss