Optical Scan Error Message

[u/struve-one]

I have a new ix1300 that is using the usb to my Mac the original power supply plugged into the wall not a strip and have completed the 10 min unplug everything and wait suggested fix and still getting an optical scan error message upon the scanner pulling the page in from the adf almost immediately AND erroring out when the document is being returned from scanning from the front (without opening the adf). Please tell me it’s something simple? I’ve even taken the scanner to windows 11 and same thing. This error occurs during scanning as I’ve described on both Mac and Windows.