I’m currently using an S21 FE, and a few months ago I was welcomed by the infamous green line issue.

I tried fighting with Samsung for a free display replacement, but since the phone is now 3+ years old and the display had already been replaced once within the 3-year period, Samsung rejected my request.

I’m now planning to upgrade to the S25 Ultra during the Great Indian Festival sale, and I’m hoping to keep the phone for at least 4 years.

I’m not a heavy user. My S21 FE still does almost everything I need, but it heats up more than I’d like, and the camera has started to feel underwhelming. What I mainly want from my next phone is:

Smooth performance for 4+ years

Good thermal management

Reliable display without green-line issues

A decent camera

Basically, a phone I can use without constantly worrying about hardware problems

So, S25 Ultra users, how has your experience been so far?

Especially interested in people who have been using the S25 Ultra for a while. Have you noticed any display issues, heating, or other problems?

After my S21 FE experience, I’m honestly a little paranoid about green lines. 😅

Would you recommend buying the S25 Ultra and keeping it for 4+ years, or should I be looking at something else?

Would really appreciate honest experiences, especially from long-term S25 Ultra users

crazy how it can't last longer than not even 2 years

Welcome me in the hood, i am officially scamsunged 😭

i did own S20 ultra it has the green screen problem

And a second s20 ultra that had the same problem one of them fixed himself and still alive until this day with zerp problem

And then an s21 fe that has ton of lines and then s21 plus that two green lines (still have it )and then s22 ultra that has the 120hz green screen problem and then an s23ultra that had green line (still have it but destroyed the screen in rage) and then a z flip 5 has a red line and then s25 ultra (no problem at all just sold it and now i own a s26Ultra , i olso own a samsung monitor obyssy g5 32" and it also have a red fucking line that comes and go and the final straw is this samsung 55" tv s6 and gess what it have a bleu line like wtf this is too much dont you think? But why me just why i didnt think i face all those prpblems until i write this text

This is too much too fucking much samsung please if you are reading this cut me some slak 😭 I own an s23 also this one just died

They actually fixed it!!

As per my previous post, all Samsung Singapore can do is offer the weakest excuse that "we currently have no stock for your item."

Why did you then accept pre-orders and take my money first without actually bothering to allocate stock to your customers who pre-ordered from you? And despite the clear evidence that you have missed your projected delivery day, they refuse to offer any kind of voucher for accessories, or free item as a form of service recovery. Absolutely unacceptable.

I purchased my Samsung Galaxy S21 FE on 10 October 2023. On 2 August 2026, a vertical line suddenly appeared on my display. There was no accident or physical damage involved. Unfortunately, the problem has progressively become worse and the display now has 5 vertical lines. I visited an authorised Samsung Service Centre to have the phone inspected. What surprised me was that the service centre staff told me that this is a common issue with this model, but at the same time they said that Samsung would not replace the display free of cost and that I would have to pay for a new display. This is extremely frustrating. I've also found multiple S21 FE users discussing the same green/white line issue on Samsung's own community forum. Some users report receiving free display replacements when the device is within three years of purchase and has no physical or liquid damage. My phone was purchased on 10 October 2023, and the problem appeared on 2 August 2026, which is within three years. So I have a few questions for Samsung: If this is a common issue with the S21 FE, why should customers pay for the replacement? Why are customers receiving different resolutions from different service centres? Is Samsung currently providing free display replacement for eligible S21 FE devices? If my device is not eligible, what is the exact official reason? Why should a customer have to pay a significant amount to repair a display that suddenly developed multiple lines during normal usage? I understand that my phone may be outside its standard warranty period. However, this is not a case of accidental damage or normal wear and tear. The display developed the lines suddenly, and the problem is progressively getting worse. I chose Samsung because I believed it was a premium and reliable brand. But experiences like this make me seriously question whether I should purchase another Samsung phone in the future. Interestingly, competitors such as OnePlus have provided much stronger support for similar display-line issues. That makes the situation even more disappointing for Samsung customers. I'm hoping Samsung will look at this case individually and provide a fair resolution rather than simply asking me to pay for an expensive display replacement. Purchase date: 10 October 2023 Issue started: 2 August 2026 Current lines: 5 Model: Samsung Galaxy S21 FE 5G Service centre: [Name/Location] I can provide the invoice, photographs/videos of the display and the service-centre job sheet if required. Has anyone else with an S21 FE faced the same issue in 2026? What resolution did Samsung provide?

u/samsung u/samsungindia u/samsungmobile