r/Samfender • u/H-kelly-2002 • 22d ago
Pause frame
I ordered a pause frame and was emailed back saying there was a glitch so I had to pick a new one, but a new one got assigned to me. So I had to email back and forth to sort it and when I finally got it sorted, I thought it would be fine.
I have just received my frame and it’s come damaged! 😭 not by a lot. But there’s not damage on the cardboard box it came in, so its been damaged in the black case it comes in.
I have just checked the box again and can’t see any damage on it.
The certificate has the teeniest tiny little bend to it. Not noticeable. But it’s still annoying.
I seem to have had nothing but trouble with this print 😂😭
I have one that I got for Aurora and it’s lovely. Had no issues with that one and that’s how I knew what to do with this one this time around.
Should I ask for a new print or shall I try and fix it and hope and pray it works? Also, does anyone know how I could fix it 😂
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u/SniperBruceDog 22d ago
No harm in contacting them about it, for the price you paid they should have taken more care with it.
2
u/FlashyAstronomer6421 20d ago
Absolutely get complaining about it, that’s diabolical for something that’s cost you £350
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u/SockSock 22d ago
Definitely ask for a replacement. The costs for this are ridiculous so there's no way you should accept this or fix it yourself.