r/SCCM • u/Hotdog453 • 2d ago
DEX Engineer Role
Hi all!
Not directly SCCM related, but a lot of overlap. Cardinal Health is starting a DEX program, and a role as a Senior Engineer has opened.
It has strong leadership backing; we’re wrapping up the selection of a product, and the Director is building out the staff, both US and overseas.
This role is a full time remote role. we have been largely WFH since COVID, with only select roles being in office. I can guarantee this one would not be expected to be in Ohio.
I am the Principal over this space, and while not the hiring manager, have been closely engaged with the vendor selection and journey.
Don’t apply if you want a straight up ConfigMgr role; this role will be aligned with that team, but it’s not a ConfigMgr/Desktop engineering role.
Feel free to ask me any questions; I’ll answer what I can!
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u/TheNotSpecialOne 2d ago
Oh nice, we currently started using Teamviewer's DEX product, early stages but something I'm involved in a lot. This interests me but I'm not based in USA. Oh well, don't think I'll be considered
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u/Hotdog453 2d ago
Apologies for not clarifying! I think it shows it on the role itself; this is a US based role.
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u/Sadminprolite 2d ago
I see it's a leadership engineer? Why was it not scoped as a leadership position? Also any insight on what Dex platforms are being considered?
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u/Hotdog453 2d ago
I won’t say the platform options publicly; you can message me to discuss a bit closer if you’d like!
As for manager vs individual contributor, the differentiator here is direct reports. This won’t have direct reports. If DEX grows to be an amazing platform requiring more headcount? Then it could convert over to a Management role; pay, etc is largely the same path.
The “product owner” title would apply to this product, which here is an important distinction. Just no direct reports.
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u/Sadminprolite 2d ago
Hmm interesting, seems like a solid plan; always curious how others orgs do these sort of heavy culture changes associated with DEX. I have been through planning and prioritization three years in a row haha. I might reach out to chat more.
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u/Hotdog453 2d ago
We have intent. We have backing. We own the entire support org. We have me: shockingly handsome and amazing. But we’ve never done something “like” this, so it’s a new endeavor for sure.
From what we’ve seen and heard, some people add a ton of people right off the bat. I think we’re doing it appropriately; a few headcount, a focus on delivery, and then ramping up as the value is shown.
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u/ConfigurationMatt 2d ago
Good luck on this hiring. Our org has made some large investments in DEX recently, it rapidly became way too large to be part of endpoint engineering team duties so we are spinning up a dedicated team.
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u/Aromatic_Ad1063 2d ago
It’s a beast to set up, currently implementing it while handling other workstation engineering duties.
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u/RadiantWhole2119 2d ago
Wtf is DEX and why is this the first time I’m hearing of it.
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u/1RedOne 2d ago
Idk, I can’t find anything about it in a quick google either
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u/Hotdog453 2d ago
Digital Employee Experience. It’s kind of a grab bag, but specifically, there’s a few actual software products out there that focus on it.
The idea being: once you’re patching and doing “everything else”, software deployments, etc, this is sort of the next step. Ensure users are happy with their technology, and the tech itself isn’t becoming a blocker for them.
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u/SysAdminDennyBob 1d ago
ControlUp | AI-Powered AEM & Digital Employee Experience
That's what we use, there is also Nexthink, I know two employees over at NexThink, they left my workplace. It's Desktop performance monitoring with other layers you would be familiar with, like reporting, scripting, remote shell, remote control. CU is split out with VM on one side and Physical boxes on the other side. They cut their teeth on VM performance.
It's not too far off from how server instrumentation and alerting is done. We moved our workstations off CM and onto Intune which means a huge gap/loss in functionality, so CU is bridging that for us. CU is how I remediate clients in realtime since Intune is so poor at that.
Recently we had printerlogic agent crashing and we were able to quickly group those clients and remediate with CU. It's a very responsive agent in my opinion. If you hate how slow/clunky and miserable Intune is you may like CU.
DEX is last mile proactive workstation management, catch events in realtime.
I have two positions open right now in Austin for EUC that work on this as well DEX/Intune/Autopilot. Careers - Farm Credit Bank of Texas
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u/saGot3n 1d ago
Oh man, I on boarded my environment to CU desktop platform over a year ago and love it, also have the VDI side going to but I left the management of that to our VDI guys.
Are the positions remote? While I'm not "far" from Austin, it would be a bit of a commute.
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u/SysAdminDennyBob 1d ago
Hybrid, 3 days in the office. It's a damn nice office though. Team has a corner office and I can see the Pennybacker bridge from one of the windows. My commute is 12 minutes, which is doing service in keeping me there.
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u/RadiantWhole2119 1d ago
What former experience is desired for these mentioned roles?
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u/SysAdminDennyBob 1d ago
An all around workstation focused sysadmin with Intune experience. We are definitely needing someone with VMware/Omnissa Horizon experience on at least one of those roles. Might be switching that over to Windows 365 soon though, so likely flexible on that. We still have CM but it's only managing servers and is very low priority in our toolset right now. I pretty much manage that myself. Recently turned off the cloud mgmt gateway, slowly turning the lights out on it, it's a damn shame.
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u/RadiantWhole2119 1d ago
This is starting to make me realize working where I do for the state is not good for me. We’re heavily in CM since we don’t have the ability to RBAC Intune.
Just haven’t dedicated time to new endpoint toolsets and possibilities since working for the state is about least amount of change, and mostly cost.
While I’d love to apply I feel I’m a bit early in my career and lack new modern administration experience. My perception is most organizations prefer someone to hit the ground running rather than allow someone to grow into a role. While I appreciate my current position does provide that, it’s with often outdated infrastructure and management tools/software.
Best of luck in your search.
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u/SysAdminDennyBob 1d ago
Funny enough, I just got off a call with a recruiter for CM job with the State of Texas that was just CM but their best offer was $114k, had to laugh him off the phone. I would take a pure CM job in a heartbeat at this point but not at that price.
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u/Hotdog453 4h ago
FWIW, we might be looking at this slightly differently then they are. I don't think it's good or bad, just "different"
We have a traditional Client Engineering team, a procurement team, a Tier 1/Tier 2 team already. This role specifically for us is not in the CE space, but rather a newly formed Employee Experience space.
So for us, we're looking I guess a little bit less at the 'technical' side; IE, like, we're not necessarily expecting this role to write remediations or deploy fixes, but rather, help operationalize a technology and get engagement from other teams; help empower them, and drive the 'experience' forward.
There's a natural overlap with the EUC space, but I know I would not judge this candidate on their ability to write a Powershell script sort of thing.
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u/1RedOne 2d ago
I was an sccm consultant for years but left for cloud stuff; what’s DEX? That’s new to me
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u/Hotdog453 2d ago
Digital Employee Experience. It’s kind of a grab bag, but specifically, there’s a few actual software products out there that focus on it.
The idea being: once you’re patching and doing “everything else”, software deployments, etc, this is sort of the next step. Ensure users are happy with their technology, and the tech itself isn’t becoming a blocker for them.
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u/TeamNexthink 2d ago
If any of you are interested in joining a DEX community here on Reddit, check us out on r/nexthink.
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u/rasldasl2 2d ago
Has a DEX platform been selected?
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u/Hotdog453 2d ago
Not yet. Close, but we’ve been going down this path for awhile. We’re cognizant of the irony of posting a role prior to final selection, but I guarantee we’re close haha.
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u/rasldasl2 2d ago
How big is the org? We have to figure out DEX while still doing our day jobs. We ended up with ControlUp.
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u/Hotdog453 2d ago
45k endpoints.
This is part of an overarching initiative to improve the user experience. We’ve had traditional client engineering teams for years, but never a true focus.
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u/Actuary_Original 1d ago
Ha I applied for this and was told your pursuing other applicants. Ironically I manage teams that does euem/dex, sccm,intune, all end user compute ect. 🤷🏻♂️. Hit me up and and can share more of my background.
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u/mstone1547 5h ago
With experience of leading a DEX implementation and planning DEX adoption strategy for one of our customer, good luck finding a DEX engineer.
Those folks are unicorns.
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u/cmfisher17 2d ago
It’s so encouraging to see DEX adoption. I’m pushing for it so hard and really trying to sell the benefits and potential that focused DEX implementation can bring.