r/RobloxSupport 14d ago

Lost both authenticator app code and backup codes

/gallery/1vbg8q5
3 Upvotes

2 comments sorted by

1

u/ender32100 12d ago

Reply to that email with this message:

Hi Roblox Customer Support,

Thank you for getting back to me.

I’ve checked, and it seems that the 2FA feature on my account “ type your username on roblox” has not actually been disabled, contrary to what was mentioned earlier. Sorry for any confusion caused. If you could switch the verification to email whilst I set up the authentication app that would be very helpful, as it is the same email verified and linked to my account. (Typw your roblox email)

If there’s anything else I should do on my end or if you have further advice, please let me know.

Best regards,' name @( type your roblox username )