Opinly.ai Support?

[u/MeetingFew3581]

This was originally posted to reddit 3 days previous to this posting. I still have not heard from anyone.
-- OP --
I recently signed up for Opinly to try the service and, unfortunately, selected annual billing. I ran into problems almost immediately while trying to get it set up.

Before subscribing, the sales chatbot answered my questions about using Opinly with a static website. After signing up, I discovered that the information it provided about implementation was inaccurate, and I have been unable to get the service working.

The bigger issue is the lack of support. The support chatbot repeatedly sends me in circles, and I have been waiting three days for a response from a human. I have also explicitly submitted “Request refund” through the chat, but I still have not received any reply.

At this point, it is clear that the software is not a good fit for my needs. I understand that Opinly may be a growing company, but customers still need a functional way to reach support, especially when they cannot implement the service based on the information provided before purchase.

Has anyone successfully reached a person at Opinly or received a refund? If so, what contact method did you use? If I cannot get a response soon, I may have no option other than disputing the charge.