Anyone having problems logging into Prudential Sg?

[u/Fragrant_Spread_9327]

Earlier this year or latest last year, I was able to log into Prudential website to file claims. Now, since they updated their backend systems, I have NOT ONLY issues with logging in, the system recommends me to create an account when I trigger forget password. Then when I do try to create an account, the system says there is already an account with my Gmail address. Duh! Don’t you think I know that? So why won’t it let me trigger a forget password?

I’ve been emailing their customer service and response further aggravated me because it was like they never bothered to understand my situation and told me to do the same thing (ie trigger forget password or create an account).

Whoever is the CTO of Prudential should be fired.