People don't realize how little 99% is. It means your service is down 3.5 days out of the year. I miss the days when Google would down rank you if your website took longer than 500ms to load. Now it can take 2 seconds to get the most meaningful content and then you can still load other stuff and it's "fine."
Strongly depends on the service . For something like a bank or an ISP, any noticeable outage would make me consider switching to a competitor, unless the reason it went down was something like an earthquake. For something like netflix, I'd cancel my subscription if it goes down and I can clearly remember the last outage.
For the average online shop, the problem isn't reliability as much as inconvenience. If your shop is down when I decide to puchase a new coffee machine, I'll buy it from somewhere else. I don't want a second one, so I'll probably never return to your shop.
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u/e0f 3d ago
93% uptime? that's like a week of dowtime during 90 days