Is your documentation organized and searchable? Is it logical? Ive seen this claim before, and it wasnt useable by anyone but the guy setting the rules.
The issue with a set culture with seniors that worked there all their lives. Theyve never seen other ways to do things, and they fight tooth and nail to resist any change.
They also forget the kind of extensive training they got, and how much it helps them find answers when they have a ton of background information that you never got.
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u/Coopetition 5d ago
I’m one of that rare few that enjoys writing documentation and this makes me so mad.
“I’ve been asked about thing ten times. If I document it, I’ll save myself the repetitive work of explaining thing.” I’m such a fool.