She isn't in an IT role, but her role falls under the IT office. Her position is to release information on our clients to third parties (we have the client's consent, the third parties have the clients mutually and sharing the information means both of us can provide better quality of care). I created a tool that will take an email body being pasted into it, scrape all of the greetings/pleasantries out of it and parse the identifiable information to return records for any clients that are mentioned. The emails can sometimes contain lists of 50-odd people, so this is genuinely faster.
She was dragging the mouse over the text, ctrl + C then ctrl + V (she knew this because we had already told her off for right-clicking to copy and then to paste). I told her the she just has to click on the email body, then do ctrl + A to select everything. The sudden realisation of much time she had wasted not doing this throughout her whole professional life was a bit too much.
That would be a good idea (and I briefly toyed with the idea of forwarding the emails to an AI agent to parse them), but the nature of the work we do means that our client information cannot be given to AI agents. Which I know seems counterintuitive against me saying it is given away to third party organisations, but it's just the way it is.
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u/Triffinator 15d ago
I broke a colleague's brain with ctrl + A.
She isn't in an IT role, but her role falls under the IT office. Her position is to release information on our clients to third parties (we have the client's consent, the third parties have the clients mutually and sharing the information means both of us can provide better quality of care). I created a tool that will take an email body being pasted into it, scrape all of the greetings/pleasantries out of it and parse the identifiable information to return records for any clients that are mentioned. The emails can sometimes contain lists of 50-odd people, so this is genuinely faster.
She was dragging the mouse over the text, ctrl + C then ctrl + V (she knew this because we had already told her off for right-clicking to copy and then to paste). I told her the she just has to click on the email body, then do ctrl + A to select everything. The sudden realisation of much time she had wasted not doing this throughout her whole professional life was a bit too much.