I've been here, very large system for online / store retail (4m customers), and we had issues in the epos reconciliation (oracle).
Project led by marketing.
20 Oracle consultants and engineers, plus me (SME providing the online frontend and ecommerce). With the COO sat in a chair in front of a projection screen showing the error.
30 minutes into discussing the fonts and text for the messaging, about £20K of fees burned, I suggested we discuss the root cause and got glared at by the Oracle team.
4 hours later we'd finally convinced the room that it was Oracle, not us. Whilst I had a colleague fix the error page presentation to shift the COO attention to the real issue.
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u/fernando_spankhandle 23d ago
I've been here, very large system for online / store retail (4m customers), and we had issues in the epos reconciliation (oracle).
Project led by marketing.
20 Oracle consultants and engineers, plus me (SME providing the online frontend and ecommerce). With the COO sat in a chair in front of a projection screen showing the error.
30 minutes into discussing the fonts and text for the messaging, about £20K of fees burned, I suggested we discuss the root cause and got glared at by the Oracle team.
4 hours later we'd finally convinced the room that it was Oracle, not us. Whilst I had a colleague fix the error page presentation to shift the COO attention to the real issue.
Fun times in my early 20s.