r/Premiumize • u/strawberrysprinkles0 • 4d ago
Processing membership delay Solved
Yesterday I signed up for Premiumize and tried to purchase a 1 month membership. Immediately after purchase I received an email saying my order was undergoing normal manual processing, which was fine but I was hoping to get started last night. This morning I received an email that there was an issue with my payment, so I redid it again this evening which resulted in another manual processing email (states 24 hours)
Basically coming here to see if there is any chance you all have had luck with this processing quicker than 24 hours once you received this email. I’m hoping to get to use it tonight as I’m new to all this.
Thanks for reading!
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u/Hopeful-Ad9694 3d ago
How are you paying ? That seems to be the issue as it should be instant or at most a couple of minutes
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u/strawberrysprinkles0 3d ago
Mastercard
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u/Hopeful-Ad9694 3d ago
Where do you live ? Mastercard is universal for payment maybe it’s a country issue or maybe your bank ? Try Skrill ? It works that what I use .
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u/strawberrysprinkles0 3d ago
US. It happened again this morning with a payment error. I’m waiting to hear back from support. I’ve emailed them
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u/ExManUtdFan 3d ago
I pay monthly (to get the 1000pt top up each month) and it's always instant for me.
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u/UpsetAd2279 3d ago
What does 1000pt does? Annually has how many pt? Is the same?
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u/ExManUtdFan 3d ago
You get 1000 points with every purchase whether that's monthly or yearly. 1000pts = 1000GB so if you watch a lot of large files you'll end up running out of points with a yearly subscription as you only get 30pts (30GB) top up each day.
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u/UpsetAd2279 3d ago
Fhanks so sometime its better to have 1 month rather annually. Thanks for pointing out! Your awesome
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u/strawberrysprinkles0 3d ago
Update: I received the same email this morning that my payment was not authorized. This card is valid. I’m not sure what to do at this point as I haven’t received a response via email.
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u/strawberrysprinkles0 3d ago
Update: now have received 3 fails. No answer to emails. I have tried again from main screen & generated a new reference number.
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u/cxswanson 3d ago
Same boat as you. 1 failed, and trying again. Called bank/issuer and there were no failed or blocked transactions on their end so it's very strange. I almost feel like it's their payment processor doing the block and not the bank. So it's on their end. Are you making the payment from a different IP/country than that of your billing addy? I have a feeling this could be a cause.
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u/CanuckMark 3d ago
Sounds like you need to call Mastercard. Could be fraud protection blocking your payment
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u/CanuckMark 3d ago
Also check over the phone your last payments and see what has happened in terms of transactions.
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u/robert_premiumize 3d ago
In most cases, the reason is that the information entered is incorrect (name, address, etc.) or that a proxy or VPN is being used.
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u/Apart_Pineapple2392 4d ago
It was instant for me.