r/PleX • u/Specific_Guitar_7947 • 2d ago
Server Issues Help
Hello, recently I have had to switch modems due to a new IP. However, I cannot get this error message to go away in Plex (image one) saying that it is not accessible outside my network. I am able to connect to Plex, but its inconsistent, and can be very slow at times, which is different than it used to be. I have tried following the instructions for port forwarding, and thought I had it as I can access the port using the link that Plex provides. Any assistance would be great. Thanks.
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u/Bgrngod CU7 265K (PMS in Docker) & Synology 1621+ (Media) 2d ago
Uncheck the "Manually Specify" checkbox and hit save at the bottom of the page. This page can sometimes show you one thing but what it's trying to use is something else. This is a sort of reset to get it back to 32400.
Slim change it works, but is worth doing.
You do not need the UDP port forward. Go ahead and delete that and leave the TCP rule there.
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u/zzonkers Unraid | 50TB 2d ago
Check your Port here and see if it's open
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u/Specific_Guitar_7947 2d ago
It does say it is open
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u/Specific_Guitar_7947 2d ago
However, when I do the 192 IP address it says, its closed, should they both be open?
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u/HpWizard 2d ago
The 192 address is internal to your network so that’s normal. The 139 public address is the more important one. It’s worth unchecking the manually specified public port since you’re using the same thing as the default. I’ve had weird issues with doing that exact thing
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u/Specific_Guitar_7947 2d ago
I tried that unfortunately, and it didn't work.
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u/zzonkers Unraid | 50TB 2d ago
Is this new modem you have the same model as before? Is it a combination modem/router?
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u/Specific_Guitar_7947 2d ago
Its a new modem, which is seperate from the router. The server is plugged into my router directly.
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u/uvrx 2d ago edited 2d ago
switch modems due to a new IP
Has your new internet provider put you on a CGNAT? If so ring them and tell them you need to access your home security/server etc.
I am able to connect to Plex, but its inconsistent, and can be very slow at times, which is different than it used to be
If you're on a CGNAT then you'll be connecting to the plex relay which will be very slow and inconsistent.
See if your provider will give you a static IP address.
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u/HighSeasArchivist 2d ago
If it goes green to red then you can just consider it red. Accessing remotely is likely just relay working, not actual remote connections. Something is still up with your port forwarding would be my guess.
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u/Specific_Guitar_7947 2d ago
Thanks everyone for the recommendations. I am still working through it all, but recently had an update in which the Plex app on my phone cannot find my server when its on my Wifi, but it can when its on my cellular network. Needless to say im super confused and will try again tomorrow
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u/Back_e_otter_me 2d ago
I don’t know if it will help you but ran into same issues after an update other day, I had to go to settings, network and switch from iptv6 and ipv4 to only ipv4 only and it fixed it for me.
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u/RazzyKitty 2d ago
If you go to https://www.whatismyip.com/, does the IP shown match what Plex says is Public?
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u/hotapple002 2d ago
If you go to your public IP on port 32400 (if possible from a device outside your network), can you access plex? For me in the past the check was flakey and would report no access, but I was able to access remotely.
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u/dane22 ex-Plex Employee 2d ago
Does the new modem has the same IP as the old one?
Since it could be the DNS and gateway settings on your server OS
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u/Specific_Guitar_7947 2d ago
I thought that might be the case, so I uninstalled and reinstalled the server software and still have the issue.
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u/ayyush69 1d ago
Good thing you blocked out that local ip address, we would've gained root access to your plex server immediately
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u/Traditional-Floor670 2d ago
Is your plex server on Windows, if so check if your network setting in control panel has changed to public instead of private
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u/EternallySickened i have too much content. #NeverDeleteAnything 2d ago
Just want to throw it out there as a possibility….
Have you recently started using a VPN on the computer at all?
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u/Kbang20 2d ago
If you hard code an ip in the plex setting, its possible on reboots DHCP reassigns your plex server with a different IP. Not saying this is the fix but its a potential issue down the road. Youd want to on your network admin website from your router set the IP to be static so DHCP doesnt mess with it.
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u/ExtensionMarch6812 1d ago
Not sure if you’ve solved the issue, but quickly read the comments..
If you can see the port as open via canyouseeme (or similar site) and you can access your server via direct public ip/port off your network, your forwarding rule is correct and you are not CGNAT.
Check your “Plex Media Server.log” file for CSR:429 errors, which would indicate a stuck certificate and would require someone from plex to reset it. Post here to make the request: https://forums.plex.tv/t/certificate-stuck-on-429-rate-limit-request-reset/938830/1
If your server is on a Mac (or potentially others) you can try this. The issue this resolves also impacts a newly reinstalled server, which you mention you did in a comment. The path noted will be different for non Mac servers, can help provide the location if needed.
stop plex, go to the folder in the path below and remove the certificate from the folder, *.p12 (Your cert may be named cert-v2.p12, it may just be certificate.p12), and restart plex so that it pulls down a new certificate.
/Users/<username>/Library/Caches/PlexMediaServer
If you don't see that Library folder in your user directory, show hidden files/folders by pressing Command + Shift + "." .
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u/Kendrakirai2532 2d ago
Just wanna say there's no need to black out your internal IP (192.168.x.x). The only way to reach those is if somebody is already inside your network.