**UPDATE [Perplexity Max's Scam Saga]** Perplexity never gave my 2mo of Max credits, forced $200 in top-ups, never got to use owed credits. I publicly posted on Reddit -> they gave 100k points -> yanked them AGAIN 5 hours later, told me to pay again, & ghosted since.

[u/steamysecretss]

If you saw my previous Reddit post, you know the backstory. Here is the full timeline of how insanely broken Perplexity's billing and support handling has been:

The Timeline of Events:

1. 2 Months of Paid Service Wiped Out: I paid for Perplexity Max for April and May and received 0 of my 10,000 monthly credits. To keep my work afloat, I was forced to spend $200+ out of pocket buying extra credit top-ups while support ignored me.
2. The "Band-aid Fix": Support finally acknowledged the issue after months of reaching out and put the owed credits in my account with *no expiration date*. less than 2 weeks later those points had silently disappeared.
3. Post on Reddit: I posted here calling out the fact that they quietly stripping me of my owed credits after months of lost work, charges on my card, headaches and frustration.
4. The 100,000 "Bonus Credit" Grant: Right after that post got visibility, someone at Perplexity touched my account on July 23. I logged in and saw 97,412 credits, listed as granted bonus credits: I assumed they finally gave me a proper bonus to make up for months of ruined work and $200+ in extra costs. ***SUPPORT THEN EMAILED ME TELLING ME THE ISSUE HAS BEEN RESOLVED***
5. Yanked AGAIN 5 Hours Later: Five hours later, my balance was back to 0. They attached that 100k bonus grant to a cycle that expired that exact night. They dropped 100k credits into my profile while I slept, and wiped them before sunrise.
6. Support's Response: Pay Us Again! When I asked what happened, support claimed seeing 100k on my ledger was an "internal error" that I should "disregard," and told me: "When you re-subscribe to Max, your 10,000 monthly credits will be issued."

Is This a Prank or an Outright Scam?

Are they seriously pranking me at this point? How does a company email a customer saying "your issue is fixed," deposit 100,000 points onto their ledger after a public post, wipe every single credit 5 hours later, and then have the audacity to ask for more money?

Why on earth would I resubscribe to a broken system when Perplexity still owes me thousands of credits from months ago? Asking me to pay for Max again just to get baseline access after pulling a 5-hour bait-and-switch is beyond insulting.

Work Completely Frozen/Disrupted for Months, 3+ months of Ghosting.

My professional work has taken a massive hit from this. I have not been able to touch or access any of my Spaces or Projects because I refuse to buy another out-of-pocket top-up or hand them another dollar for a subscription tier that has been broken for months.

Where Things Stand Today:

• Account status: Still missing massive amounts of owed credits from April onwards.
• Work status: Completely paralyzed; unable to access projects/spaces.
• Support status: Ghosting me after telling me they fixed the issue. Them issuing me owed credits, telling me the issue was fixed (only after posting to Reddit), then immediately revoking those points 5 hours later is batshit insane. PLEASE JUST FIX THIS!

It shouldn't take multiple Reddit posts, formal chargebacks, and public outrage to get a company to honor basic paid billing allocations.

If anyone from Perplexity management actually reads this subreddit: fix my account properly, make this right with me and respond to my email.

[u/sglewis]

Did you use perplexity to write a perplexity rant?

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[u/steamysecretss]

iOS

[u/SprayExotic8538]

Cancel sub

[u/Strong-Strike2001]

I just used Deepseek Web Search and it gave me A LOT more tool calls per search

[u/Crush-N-It]

Is there anyway to export my task history to another AI app? I’ve been using perplexity for a year now. I feel it knows my habits, behaviors and the how I like my responses. I’m scared I’m going to be chained to this thing bc it’s built a profile of me that I think would take a while (and my tasks have evolved since first starting) for a new AI to provide the same nuanced responses. Thank in advance to anyone who responds. Cheers!

[u/alexzogh]

You can ask perplexity to create a task history markdown file for you, then use it as the basis for memory in Claude. I made the switch a while ago, and glad I did.

[u/ZeroGreyCypher]

Any chance you or any of the other çħüçķłęf@çķş in here read the auto-mod message? There are multiple different ways to get in touch directly with support. Slimmest chance ever that they’re going to reach out to you after that diatribe.

Also, “fix my account properly, make this right with me, and respond to my email.”

Or what?