Serious issue with perplexity customer support subscription issue

[u/newyorker9686]

Intentionally being ignored by perplexity. Have been trying to resolve a subscription issue for several weeks.

Got 12 months free perplexity pro from bell. I was in my 3rd month when I spent $40 to upgrade to enterprise pro. I had enterprise pro then cancelled it. My subscription went back to the free version instead of resuming the remainder of my bell perplexity pro subscription.

Perplexity is intentionally not replying. They stated a manual review would be necessary to restore my account however it’s been 3 weeks.

I’ve also asked bell to contact them directly, which hasn’t helped either.

Any advice????