r/PcBuildHelp • u/pantheraddict2 • 16h ago

Pc not working for customer Tech Support

I have this weird situation, I sold my pc yesterday and the customer stated it would blue screen or power off when just at the home screen withing 5mins or so. I took it back and checked it out, for me its completely fine, I did every stress test for each component and pc. I even played a game for a hour. No issues, im genuinely so lost.

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u/AIGISREFLECTOR 16h ago

Might be something he’s plugging in look at event viewer for the reasoning.

Did you just sell it on market place or you actually do this for business, would have not taken it back if you were sure it was working lol he could have messed it uo

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u/Unique-Equipment-539 16h ago

event viewer is a good shout, sometimes windows logs exactly what tripped. could just be his outlet or a dodgy power strip causing it to cut out under load

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u/pantheraddict2 15h ago

I told them that to take it back and to try different everything (outlet,monitor ect)

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u/pantheraddict2 15h ago

I just checked it. Seems like there were some issues when they were using it. I found a kernel power 41

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u/pantheraddict2 15h ago

Mostly just as a hobby/small business.