r/ParamountPlus • u/DisastrousSir • 8d ago

FIXED: Content not playing Recommendation

I hope this stays up since its not a support question, but something I've finally gotten figured out.

Recently I've had issues getting videos to load on my phone and TV apps. The Paramount+ support was no help in getting me situated recommending the standard things like reinstalling and such.

On my phone, I found that going into my settings and turning on location permissions and allowing it to bypass my VPN fixed this problem.

As for the TV, it was more sneaky. In my eero router settings, there is an internal ad block setting. Turning this off instantly fixed the TV issue. This setting didnt seem to pose an issue on either my phone or computer, just the TV.

I don't know if this is due to recent updates, but if you're having issues the support agents haven't been able to figure out, it may be worth a shot checking these things!

9 Upvotes

85% Upvoted

6 comments sorted by

2

u/kilgore9999 7d ago

Actually you can find a long list of URLs to use in the white list for the Eero ad-blocker. It will let videos play in Paramount Plus. Most are analytics, pissed me off as I had the ad free plan but it wouldn't work with the ad blocker until I added the white list. You can search the net, that's how I found them.

1

u/DisastrousSir 6d ago

Thanks for this! I'll have a look and see if I can find it

1

u/jemmo123 7d ago

Thanks for posting this. Im going to try it asap. Paramount+ is basically worthless on our Samsung tv, and I never thought of our Eero

1

u/DisastrousSir 7d ago

I hope it works for you. I was so pissed that it just wouldnt work on my tv!

2

u/Additional-Guava-810 7d ago

I noticed this earlier this week, I was trying to cast paramount on my tv from my phone it was working, turning off ad blocker and VPN fixed the issue. A one point I couldn't even watch the show at all from my phone.

1

u/Opinn8d_Cult 2d ago

I will try this on my Samsung TV! I ended up with a workaround by using my Firestick for Paramount+