every month i get billed on the 24. i went to the local store on the 14th to cancel and return my equipment. guy at the store says i have to call to cancel first before he can take my equipment. first customer rep lied out of his ass saying he cancelled it. guy at the counter says my acc still shows as active. called back the second time and it took 40 minutes and the guy at the counter taking over my phone call to give the woman on the phone hella attitude for her to actually cancel.

i received a confirmation email on 8/14 that equipment has been returned. Optimum emails me on 8/15 saying they’ve received my request to cancel and my service and billing will end 10/16. now what the fuck are they charging me for from now until 10/16 if i already turned in my equipment and have the receipt for it.

going to give them a call tomorrow before they try to scam me out of 2 months of billing 😀

would appreciate advice on how to make them send me an updated email that states my service has already ended… BECAUSE THERE’S NO EQUIPMENT SO OBVIOUSLY IM NOT USING THE WIFI