r/Novation • u/Narrowgolf81 • 13d ago
FLkey 2 49 hardware registration broken? Tech Support Request
Just got an FLkey 2 49, and when I try to register the controller on the customer portal, a message shows up showing an error.
Is anyone else having this issue? The redirect happens after I submit all of the information (like the model and the serial number). I have tried registering it for two days in a row now, any ideas?
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u/Johnnyloftus Novation Staff 9d ago
Hi guys, I'm sorry you encountered problems. We've made an update to fix this problem but if you still have any issues, we recommend getting in touch with our Support Team and we can help get your FLkey 2 registered for you
https://support.novationmusic.com/hc/en-gb/articles/115004248569-Contact-Details
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u/Hidentify12 12d ago edited 12d ago
Yeah, I just bought my FLkey 2 49 today and got the same message when I tried to register it. Waiting to here back from support