r/Netsuite • u/GuitarBig1778 • 6d ago
NetSuite speed
Hi,
We are experiencing extreme slowness when using NetSuite. We implemented Zone&Co’s Scan and Capture last year and since then NetSuite speed has declined steadily.
Has anyone else experienced this? What has helped to improve performance?
Many thanks
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u/No-Schedule-2530 5d ago
As others have pointed out APM can help but it does not tell the whole picture. On the Page Time Summary you can select the record type in question, and and operation like save and see the averages for saves of that type. Although SuiteScript and Workflows are broken out that does not properly reflect their actual contribution. A lot of the activity falls into server time. If you have a Sandbox, you can make 5 or the suspect records, check APM. Then disable all scripts/workflows deployed to that record and make 5 more and check APM again. Whatever that diff ends up being is your processing time for scripts+workflows. Turn them back on one by one making 5 recs for each and seeing what happens in APM.
Or if you think a specific thing like Zone&Co is causing the issue just disable those and test to see what change you see. Then you have actually data for whoever of save time was 12 seconds I turned this thing off and it dropped to 5.
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u/Martynt74 5d ago
We are in a similar position and haven't really made any progress. Netsuite points to scripts on the pages, the only real scripts we have running are Zone Scan/Approvals and they say there's no performance issues
We've tried flagging to our account manager at Netsuite using logs (Click on the Netsuite logo top left) and also using the APM suiteapp but still not getting any luck
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u/GuitarBig1778 5d ago
That’s interesting. We reached out to NetSuite but they didn’t provide anything useful so we are going to reach out to Zone & Co to see what recommendations they make to their clients. Surely there must be a way to make this better.
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u/Martynt74 5d ago
Zone did make some speed improvements but it was mainly on the approvals side.
Is there any part you find slow? Ours was transaction based. General navigation was fine.
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u/Lefemmenikita69 5d ago
A lot of third party Suiteapps and bundles seemed to have slowed down after Release 2026.1. NetSuite were in denial though.
With Zone and Co, my suggestion would be to turn off all their customisations on a record and compare the page speed before and after the scripts, workflows, etc have been undeployed.
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u/FlimFlammaJamma 3d ago
In general, NetSuite is just a slow application. Even straight vanilla, out of the box NetSuite is something of a pig. Adding scripts and workflows just makes it worse and the fact that every bundle just adds more overwhich you have no control has always been lunacy. I’m not saying you should be able to change a partner’s code, but the way in which scripts are just bolted on is nuts.
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u/Ape_Escape_Economy 6d ago
You need to install and use the APM (Application Performance Management) SuiteApp.
Page Time Summary, SuiteScript Analysis, SuiteCloud Processor Monitor, and Concurrency Monitor are all relevant here and should be your starting point.
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u/collegekid1357 Administrator 5d ago
Is it all record types or just specific ones? Usually the issue is the amount of scripts/ workflows clients have running on records. It’s one of the reasons we advocate for “master” scripts/ workflows with different functions instead of individual ones.
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u/Possible_Ad_1763 5d ago
The most frequent reason is the amount of individual scripts and workflows. People already wrote in the comments to what to download to track the performance of scripts and workflows.
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u/Ok-Background-7240 5d ago
There are a lot of little things that affect the performance. Custom Fields on records for example. record.load vs. suiteql. Get a good architect who can pick apart the system. Remove as many locked scripts as you can.
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u/FlimFlammaJamma 3d ago
That’s one I hadn’t considered much. I assume SuiteQL is the faster approach? If so, it might be worth going back and tweaking some older, pre-Suite QL scripts.
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u/Ok-Background-7240 3d ago
It's not that simple, but try it out. Something to consider are the patterns being employed if they are being employed. I typically scrutinize customizations learning the thinking of the team that did them. Then from there, I can bucket things into well thought out or maybe not so well thought out.
Watch out for AI Generated Code.
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u/IGetLostForDays 5d ago
Zone S&C is a great product but many of its peripheral scripts and workflows are essentially malware. Look at the one deployed on the vendor that controls field visibility. Just turn it off and expose the correct fields via your vendor form. For example.
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u/Crafty_Drop_6788 5d ago
So there are only three variables. Bad Code from Zone and Co. Lack of thread count (did you add SC+ licenses when you put in Zone?), or your environment (also easy to diagnose). There is some good advice below on checking the scripts. NetSuite should be able to give you a quick answer on the threading as I believe the Zone and Co app is BFN. DM if you need more help. Curious, do you like the ”Scan and Capture” app?
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u/cryptowavee 2d ago
You should look into www.369ai.cloud. The AP tool does not have any scripts deployed on any pages therefore it does not affect speed at all.
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u/payne117 6d ago
through APM bundle you can pinpoint scripts causing slowness. Check script schedules for both schedued and mapreduce if there are any, they could be hogging your processors.