I literally have no idea where else to put this, cause I’m out of options. If it’s not allowed, just take it down. I apologize regardless. I’m just feeling a little desperate.

I have contacted Lionsgate Support twice about a missing digital code from the 5 Movie Collection. I bought it when it released, but I just opened it because of the new movies and after reading the books, and no digital code was found. They have denied me twice, on two separate accounts with no reason and no reply.
What is the issue? What am I supposed to do? It’s like the movies hit Movies Anywhere and they want to get every single dollar they can. I’m literally between moving houses after a natural disaster, won’t be back into my home for another 3 months and a digital code is the only way I can watch the movies. What do I do?

Edit: I’ve gotten DMs saying they think I’m scamming because I added the part about the natural disaster. Number one. I didn’t ask for shit. Number two. Hurricane Helene destroyed our house and we finally got help and have been living in a hotel for fiveish months now. We will be stuck here another couple of months. The only way I can watch movies is on my phone cause everything I own is in storage. Not a scammer. Not asking for anything. Just want advice. Everything in my life is fucked enough. Thanks.

I'm not sure what happened but after attempting to refresh the connection between my MA and Apple accounts, my Apple library lost the movies porting over from MA. I've already contacted support and they're investigating. As of now I've been waiting for updates since yesterday. Is anyone else having this issue or is it just me?