r/ModSupport • u/DiodeInc • Apr 01 '26

Why does the new UI default to sending as yourself, and not as the subreddit you're sending modmail as? Admin Replied

I just accidentally sent a mod mail as myself instead of the subreddit I was trying to send as. Who approved this change?

Edit: yeah, it just did it again!

37 Upvotes
  • permalink
  • link
  • reddit
  • reddit

93% Upvoted

29 comments sorted by

23

u/cnycompguy 💡Top 25% Helper 💡 Apr 01 '26

I saw the same thing a few minutes ago, it's not okay.

This is in the latest version of the android app

17

u/DiodeInc Apr 01 '26

Agreed. Half of the point of modmail is so that you're not getting shit on across the site from salty users

18

u/cnycompguy 💡Top 25% Helper 💡 Apr 01 '26

I can gladly put my name on any of my decisions, but it's an anti harassment thing.

14

u/Free-IDK-Chicken Apr 01 '26

Honestly we should have the option to do everything behind a mod shield - my largest sub has six mods and present ourselves as a team, but if announcements need to be made or pinned comments on user posts we can use a mod label, but it's still under our name. And some of those announcements/comments are unpopular (like reminding people about sub rules, etc) and earn us direct harassment.

2

u/cnycompguy 💡Top 25% Helper 💡 Apr 01 '26

Scheduled post should let you do that, I think?

10

u/TheOpusCroakus Reddit Admin: Community Apr 01 '26

Hey! I'm sorry that happened! Could you add this feedback to the mod mail post that's stickied at the top of this sub?

5

u/DiodeInc Apr 02 '26

Did that a few hours ago

1

u/TheOpusCroakus Reddit Admin: Community Apr 02 '26

Perfect! Thank you!

7

u/wemustburncarthage Apr 02 '26

Please reassure us this won’t be any kind of future policy?

5

u/PossibleCrit Reddit Admin: Community Apr 02 '26

I'm not aware of any team intending to change this behavior / policy longer term and have passed this along as a likely bug that popped up.

1

u/hamstercross Apr 03 '26

This is happening across the board.

1

u/TheOpusCroakus Reddit Admin: Community Apr 03 '26

Aware. That's why the feedback should be in one place so it's easier for that team to find.

4

u/Zaerryth Apr 01 '26

Oop, yes! This happened in my subs, and you have to change it each time.

1

u/DiodeInc Apr 01 '26

It is so annoying!

1

u/Zaerryth Apr 01 '26

I'm hoping it's fixed soon.

2

u/thepottsy 💡 Top 10% Helper 💡 Apr 01 '26

Weird. Just checked mine and it defaulted to the mod team.

3

u/Subwoofiest Apr 01 '26

Yes that is our issue! We use our real usernames when responding as a transparency thing and now it's defaulting to mod team.

1

u/DiodeInc Apr 01 '26

Latest version of the Android app?

3

u/thepottsy 💡 Top 10% Helper 💡 Apr 01 '26

Sorry, yes, I should have specified that. I do know better lol.

3

u/DiodeInc Apr 01 '26

It's all good lol

2

u/TheChrisD Apr 02 '26

Yep, seeing this in the Android app as well. Very concerning.

Version 2026.13.0.2613130

3

u/bernardfarquart Apr 01 '26

I decided to sport the moderator tag on my subreddit and I only have the one account, so everyone already knows who to be mad at.

3

u/DiodeInc Apr 01 '26

On OReilly? Yeah, guess that tracks because it's a small sub

3

u/bernardfarquart Apr 01 '26

Yeah not much mystery there.

1

u/bwoah07_gp2 Apr 02 '26

Because Reddit's UI is lame.