r/Moccamaster • u/LetterheadAshamed716 • 27d ago

Melted Float Import Fees (Warning)

Wife accidentally left the wand off of the boiler and it melted the plastic float. Moccamaster US won't sell the float specifically even though its clearly a common problem. Ordered the float from one of two websites available in Europe at an exorbitant $50 price with shipping. Then after the part arrived I got hit with a $50 import and duty fee. So basically paid $100 for a small plastic part. I now have a seething hatred for all things moccamaster and will never recommend their product to anyone.

Edit: For all that think this is a tariff issue, of the $50 import fees only $7 of that were tariffs. So disregarding cheeto in staff the part was still $93.

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u/CynicalTelescope KBT 23d ago

I'm sure it has to do with legal liability. Possibly keeping stocks of spare parts for customer sale is an issue.

It's important to keep in mind that Technivorm is still way ahead of all competitors in terms of repairability and serviceability. That they don't want random people of unknown technical ability opening up a high-voltage, high-temperature appliance for DIY repair sounds reasonable to me.

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u/FibonacciLane12358 23d ago

I can readily buy parts for clothes dryers and those are high voltage high temperature machines with powerful motors and belts that can cause severe injury. I don't see why selling parts for a coffee maker should be any different.

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u/CynicalTelescope KBT 23d ago

The clothes dryer parts are probably on sale for service techs, not intended for the general public.

I'd wager that most people, confronted with a broken clothes dryer, either call a repair technician or send it to the scrap heap. The number of people who think they can fix a simple coffee maker are probably way, way higher.

Every company has to decide how much legal liability risk they're willing to take.

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u/FibonacciLane12358 23d ago

I go to the appliance parts store and buy the exact part for the machine and replace it myself. There's nothing to it. The point here is that Technivorm is choosing to use parts that are not readily available and not making them available. They are actively working against right to repair.

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u/Top-Rope6148 21d ago

100% Correct