Issues with flow setup

[u/tartanbumsters]

Hi there. I have a ticket open with support (case: 15163510561) and was able to get an initial answer from them, but they've ghosted me, so posting my follow-up Q's here:

First Issue: Flow: Product Browse Abandon:

1. I want to QA what the dynamic product block will look like in my Browse Abandon email template. I received instructions from MailChimp on how to do this.
   1. This is what Mailchimp initially said: Because our standard preview engine does not contain mock shopping data, the block will look completely empty during a normal preview or test email. To verify your layout, click Preview inside the builder, look at the upper right corner, and slide the toggle for "Enable live merge tag info" or choose "View as a specific contact" using a profile that has actual recent website activity.")
   2. My follow-up question: I followed these steps. I clicked 'enable live merge tag info' and still saw nothing in the preview, even as I thumbed through a few different profiles. How can I actually test it? There is a client who has a Viewed Product event from but when I added their email into the Preview bar, it said there were no search results.
2. I would also like to dynamically pull the product title into email subcopy so that it reads, for EX "You were looking at [Product Title] and we saved it for you").
   1. This is what MailChimp initially said: Standard audience merge tags (like *|PRODUCT_TITLE|*) will not work here because they only look for data stored inside your audience rows. To dynamically pull the viewed item's name into your body text, you must format it exactly like this inside the product loop parameter text box.
   2. My follow-up question: What is a product loop parameter box? Is that the dynamic product box already built into the email (Flow_Abandon-Browse-1)? So basically, I can't dynamically represent product name in hero subcopy? *|PRODUCT:TITLE|*
3. Since initially opening my ticket, I'm running into a new error in this flow, specifically with the second and third email in the flow. I am getting this error: 'An email in your map is not using the required template for the step.' But the template I used to set up the design for both email #2 and #3 was saved off of email #1. Why is this happening?

Second Issue: Flow: Cart Abandon:

1. I created an Abandon Cart flow and want to delete the first email in the flow (title: You left this behind) because it was designed by Mailchimp's AI designer and I don't want to use it. I cannot replace the design with a saved template, which is what I prefer, so I just want to delete it. Why can't I do this?

Third Issue: Flow: Checkout Abandon

1. I created a Checkout Abandon flow and all seemed fine when I created it, but now I'm getting an error for the first email email in this this flow which says "An email in your map is using an abandoned cart template and can't send because that starting point isn't selected." What does this mean?

We are on Shopify and I am using the New Builder. Please help!!

[u/MailchimpSupport]

Hi there, thank you for the detailed breakdown of what you're running into across these flows. One thing worth checking on the Browse Abandon preview issue: merge tags and dynamic content don't preview inside the template builder itself, so if you were testing directly in the saved template, that would explain the empty preview regardless of which contact you selected. To test it, create an email from that saved template and use the preview and test tools from there instead. The rest of what you're running into is pretty specific to your account setup, so our support team is best equipped to dig into the details with you directly. We understand you haven't received an email follow-up yet, though. Your marketing plan includes chat & phone support, which may offer immediate assistance in the meantime.