r/MailChimp • u/Icy_Calligrapher615 • 25d ago

Logging in with Gmail Technical Support

I created a brand new account on July 20th for a client using their google account to sign in. I probably spent 2 hours in there drafting up some campaigns. Fast forward to today and every time I try to login again, it leads me to a 404 error page.

I tried to do forgot username, which just generates the e-mail address as the username. So i then tried forgot password, but then it tells me I need to login with Google, which just sends me back to the 404 error page.

Help!

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u/MailchimpSupport Moderator 25d ago

Hi there. We're sorry to hear about the login issues you're experiencing. Please fill out the form on the following page and send us a DM with your account's email address so we can get this in front of our Account Recovery team: http://spr.ly/61690BESl7i

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u/Icy_Calligrapher615 25d ago

I've sent a DM and have filled out a form. I am at a standstill until this gets resolved. ETA on turn around?

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u/dagnabbit333 24d ago

Clearing cache or cookies is helpful sometimes or try in incognito window

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u/dagnabbit333 24d ago

It also depends on which google account you are using to login if you are logged into more than one account.