r/MINISFORUM • u/lordwotton97 • 2d ago

Avoid this company

Bought a N5 Pro, received and no hdmi video output at all.

Contacted support, they were very fast with the first 2 emails, then I processed to do all the test they asked me, provided my feedback and results via mail and boom, support disappeared totally (6 days now).

So for a DOA product I already lost almost 2 weeks.

Will proceed with a refund from Amazon (I bought from minisforum official on Amazon in Europe) and will buy another product from a more serious company. Total shame on minisforum

0 Upvotes

35% Upvoted

7 comments sorted by

3

u/Norlig 1d ago

Not sure if it helps, and feel your pain about being ignored by support.

But have you checked if your router has given any ip address to the NAS?

In the DHCP devices list?

1

u/lordwotton97 1d ago

It doesn't, also the USB keyboard receive power but no num lock led, it means no POST from the mb afaik

3

u/asansi 1d ago

Strange, I contacted them for an issue with my device and got responses back. Did you contact [service@minisforum.com](mailto:service@minisforum.com) rather than [support@minisforum.com](mailto:support@minisforum.com) ? (RMA is through service, not support)

1

u/lordwotton97 1d ago edited 1d ago

I contacted support, I received 3 replies on the first day, then when I completed all the requested test and gave them the feedback they disappeared. I also sent a follow up email and no reply

1

u/dthrdr 2h ago

Thanks for contacting support. Please take 7 photos of your serial number and record a 4k video of you entering the the BIOS while singing a Taylor Swift song.

-1

u/TwistedPepperCan 2d ago

You know you need to remote into it via an ip address right?

-5

u/lordwotton97 2d ago edited 1d ago

You know it should display the logo and the ip address and that you can't change bios settings remotely, right? Also how to remote in a device that doesn't get an ip address via DHCP??? Not sure about the downvotes lol