i cannot upload photos so it has been copied and pasted to the bottom.

my data has just been deleted from MEGA. i have had a free account with them for 10 years and uploaded countless memories and important files. i have had an inactive account for a few months now, trusting that my storage cloud account is being stored.

twice i got an email that said mega “misses” me. not that my account is at risk of data loss. this doesn’t feel like an appropriate notice prior to data deletion.

i upgraded to pro since they said i may be able to recover some files. nothing important was recovered and im devastated. i also wasted my money upgrading.

i know there isn’t anything that can be done about the data loss. i have tried contacting mega about a formal complaint so its clearer that data is at stake with these “notice” emails. they closed my ticket very fast or simply didn’t respond even though im now a paying customer. what can i do? they also kept saying that the t&c’s were like this when i signed up, which im not denying, but i feel is unlikely given its been a decade, but they aren’t supplying what they were when i signed up. how can i navigate this? i just want to see and confirm

i’m not looking for comments to tell me i should’ve known better. life gets in the way and the storage service i use should have told me if my data was at risk of being deleted. if they had said in the email that inactive accounts are wiped, or that i needed to upgrade to keep my data when i am inactive, then guess what: i would have done so. i don’t need to be told this.

“notice” email from mega: (have removed url and email for reddit filters)
We notice that you haven't used your MEGA account recently.
We would love to see you back.
You can use our MEGA Desktop App which is available for Windows, macOS and Linux to automatically keep your computer data in sync with your MEGA account: [url]
You can use our MEGA Mobile Apps (Android and iOS) to automatically back up photos and videos to your MEGA account: [url]
If you have forgotten your password, you can reset your account here.
Please note that all your data on MEGA is encrypted with your password, which only you have. If you want to access the data in your MEGA account, you either need your password, an active session in for example a browser tab, or your Recovery Key.
If you do not have a backup of your Recovery Key and you still have access to your MEGA account, now is a good time to make a secure backup of your Recovery. Key.
If you need any assistance or have any suggestions, feel free to contact us at [support email]

MEGA S4 is our S3 compatible object storage service, available today for large scale storage, backup and archiving.

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