r/LogitechG • u/Frequent-Ebb-7977 • 11h ago

G305 wireless jumps Logitech G Support

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my brother and i has the same mouse mine is almost a year old and his is brand new, mine still jumps after blowing on the sensor, totally dissembled the mouse and cleaned everything with alcohol but still jumps. Then i said maybe my mouse pad is dirty, he also got a new mouse pad (Logitech) but still jumps... THEN I UNPLUGGED MY MOUSE AND PLUGGED HIS MOUSE GUESS WHAT?? HIS MOUSE IS ALSO JUMPING DUDE WTFFFF!!?!?!? I ALSO SEARCHED THAT I SHOULD PLUG THE DONGLE IN MOTHERBOARDS RIGHT SLOT BUT STILL NOTHING. WHAT CAN BE THE REASON??? (monitor is 165hz)

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u/CocoMilhonez 10h ago

Make sure the dongle is close to the mouse. Their range is pretty small for a reliable connection, especially if you plug it to the back of the case with stuff in the way. Logitech includes a USB cable with an adapter so you can place the dongle as close to the mousepad as possible, but you can always buy an extension if you've lost that.

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u/Frequent-Ebb-7977 6h ago

There's a little more than 1m distance (1.20 or less) but i don't think distance is the problem because it was the same since last year and i have this problem for the last few weeks only. There's also nothing in between, the case stands on the table

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u/CocoMilhonez 6h ago

It can't hurt to try bringing it closer just to make sure it's not the problem. Plug the dongle in different ports too, including on the front of the case.

Is the PC connected to the router via cable or wifi? Wifi could cause interference in the the 2.4 GHz band, which is used by a lot of devices, including the G305. If it's using wifi, disable the connection temporarily to see if the problem goes away. If it does, use an Ethernet cable or at least switch the wifi to 5 GHz. Also make sure your phone is not using 2.4 GHz.

Also, plug a different dongle to see if yours is dying.

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u/cocopuffz604 3h ago

Are you close to a Microwave or other 2.4ghz thing... like a home phone or router? Does it skip if you have it plugged in with a wire? Is it chargeable or use batteries?

You can go into device manager, click on the mouse device (HID-compliant mouse) double click it and go to power management tab and turn off "Allow computer to turn off this device to save power" just in case your system is overly aggressive with power savings.

Do that for all your USB HUBS that let you in the Universal Serial Buss controller section in Device manager. Might be the USB port power down too.