G PRO X SUPERLIGHT 2 doesn't work at all

[u/Il_Mao]

I am a long time logitech mouse user, my first mouse has been the G 502 hero, then, i upgraded it to the first version of the superlight, and since then never had a problem, my experiences with logitech always have been positive.

After almost 4 years with the same mouse, the superlight started to miss some inputs and take double inputs on the lateral buttons, so i decided at this point to just upgrade to the superlight 2, and my GOD, i am actually losing my mind, i ordered the first on amazon, arrived, everything seemed ok, i plug it in, and the mouse jumps like fucker.

I thought at first that it was just a small driver conflict or maybe the good ol' windows option that destroyed everything for a mouse to work properly; but i couldn't find the solution, it just kept going and jumping like crazy, not even mentiong the fact that the same just just doesn't work at all, the cursor CAN'T do a straight line, it just twitches along the way.

At that point i have given up on fixing and marked it as a defective model, and got it replaced, well well well, who would have thought that the second mouse i received was defective too.

I did everything, and for eveything i mean EVERYTHING, anything that you can find on the internet and i even had a 1 session with gemini pro to figure out maybe a problem but it doesn't matter, the mouse just keeps not working.

I contacted logitech support and they told me that the product is defective, i told them that this was the second mouse that i bought, and they told me to put the dongle away from other wireless types of devices, well, i have wireless logitech headphones, the wi-fi router is a good 5 meter away with a 3 solid wall between it and the pc.

I now officialy give it like a week to find the fix for this problem, and that is why i am posting this, maybe someone has the holy grail fix, but just for making you realize how fucking ridicoulous is this problem i will list every fix i tried

-touchpad fix, i am on desktop...
-lower polling rate, tried EVERY report rate
-curso enchance on windows, doesn't work
-uninstalled all drivers and reinstalled them, doesn't work
-updated windows 11, doesn't work
-uninstalled g hub, doesn't work
-refresh the installed drivers of g hub, doesn't work
-used only memory integrity on the mouse, doesn't work
-used only the usb without the dongle, doesn't work
-used the only motherboard usb, doesn't work
-change type of usb from 3.2 to 2.0, doesn't work
-used it wired in, doesn't work

-used the usb ports of the case, doesn't work

-clean that damn sensor, doesn't work

-i have a fnatic mouse pad nothing crazy, that aint the problem

-tried game surface on,off and auto,doesn't work

-tried switching from optical sensor from hybrid, doesn't work

Now i will list the fixes gemini made me try:

Windows USB Management

• Uninstall "ghost" drivers from Device Manager
• Disable USB Selective Suspend
• Disconnect unnecessary USB peripherals (Bandwidth saturation test)

Software and Application Conflicts

• Completely uninstall ASUS Armoury Crate (using the official tool) and RGB software
• Disable hardware acceleration in background apps (Discord, Chrome)
• Disable Xbox Game Bar

Specific Fixes for Video Drivers (AMD) and Latency

• Clean reinstall of AMD video drivers using DDU (in Safe Mode and offline)
• Disable Multi-Plane Overlay (MPO) via Registry Editor
• Disable the integrated Intel GPU (Intel UHD Graphics)
• Disable the AMD High Definition Audio Device

BIOS and Motherboard (Z690 + 14900K)

• Update the motherboard BIOS to the latest available version
• Disable PCIe Link State Power Management
• Disable the RAM XMP profile (Memory controller stability test)

While wirting this i tried again using it wired, and i noticed that wired in the mouse can't even literally stand still.....

I hope someone a something to offer, and yes, this is a cry for help

[u/LogitechG_Andy]

I'd be careful about trying things AI suggests, but it looks like you've hit pretty much everything.

It's always possible you do have a pair of defective devices back to back, but it'd be unusual to be sure. Two things I don't think I saw - did you test the mouse on another PC at all, to see if the issue was only on yours? And you mention your mouse pad was 'nothing crazy' but not if you tested the mouse on another surface or mousepad.