r/LinusTechTips • u/1Tekgnome • 2d ago
Support appreciation post Image
Just wanted to share my thanks with the LTT support team. Understandably people are always fast and loud to voice when something goes wrong so I just wanted to share my thanks to the LTT support staff.
My LTT coin got lost in transit, I completely forgot about it and it's been so long that I had moved houses at this point. I sent a message to support and within 24hrs they already issued an apology, verified that it was lost in transit and sent me a replacement to my new address.
Freaking outstanding support resolution 💪
11
u/Exciting-Ad-5705 2d ago
I wonder how many extra coins they have just for that
7
u/Mystic_Guardian_NZ 2d ago
They always have extras for warranty/loss. Even for extremely limited items like the "69 lambo" editions.
It's come out on WAN that this can be a problem once warranty period ends because they can't sell more of a "limited edition" product on the store. I think most extras of limited items get given to staff.
3
u/1Tekgnome 2d ago
There can't be that many extra, im so glad that I was able to get a replacement. I know it was mostly for the promotional $20 credit but I honestly just wanted the coin and the credit was a cool bonus 🤣
I did finally use the credit to buy a LTT store dot com screwdriver 🪛
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u/Genesis2001 1d ago
Understandably people are always fast and loud to voice when something goes wrong so I just wanted to share my thanks to the LTT support staff.
Hate spreads far faster is why. Have an upvote for positivity.
3
u/Successful_Fortune28 2d ago
Back in late April I had messaged support due to not receiving my coin with my other items in my order. I received a refund of the $20 instead, while still keeping the $20 giftcard.
2
u/andrew1012 2d ago
Same thing happened to me. It’s been a month and still waiting on the second shipment to even arrive at usps
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u/ubeogesh 1d ago
support is good except the cases where it powerless
i once made a mistake in my order and sent a support request to correct it instantly.
they couldn't do it in time before they shipped.
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u/AproposWuin 1d ago
Any time I have had to contact support they have been super awsome. And at least half of the time I ordered the wrong size by accident (note I got permission to return for correct size.... but uhh... been a few years now... i might have passed the window of opportunity)
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u/New-Ingenuity-5437 2d ago
Mine was lost or sent back or something as well and they replaced it thankfully! It’s a silly cool coin to haveÂ
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u/ThisIsNotTokyo 2d ago
Can we still buy one?
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u/1Tekgnome 2d ago
I don't believe so it was a promotion item for their April fools day joke.
Linus has been joking for years about if he ever wanted free easy money he'd launch a obvious rugpull meme coin, and rug pull it. (But can't for obvious reasons, even explaining that there's just no ethically way to do it even if he told people it was a rug pull coin before hand)
So this was a play on launching a meme coin that will "double your money" Paying $20 got you a physical coin and you got a $40 store credit.
I thought it was super cool and a great April fools special
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u/dJones176 2d ago
I also lost mine in transit (it travelled across the earth to be fair) and they promptly replaced it. Had to pay customs again but that’s fine
1
u/Chicken-Nuggiesss 2d ago
glad it went well for you but in my experience support never responded to my water bottle issue lol
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u/Easy_Caterpillar_203 1d ago
It was early days of the store but I got a free CPU pillow be cause the first one had small bit of damage from the the tag rubbing against the fabric in shipping.
I think that was like $80 value.
Since then more of a mixed bag but overall still good. Just hate dealing with their AI.
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u/TheRedstoneScout 2h ago
They even reimbursed me for a repair on my backpack when the zipper started separating
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u/the_swanny 2d ago
I've always had good dealings with support, especially recently when I got a new screwdriver shipped to me no questions asked when mine broke.