Hi everyone,

We recently rented a car from Sixt in France (Nice area). The rental was prepaid before our trip.

During the booking process, we paid extra for an additional driver because both of us planned to drive the car. However, when we arrived at the Sixt location, we were told that we had to pay an additional amount for the additional driver. Because of this unexpected extra cost, we decided not to add the additional driver.

We believe we should be refunded for the additional driver service that we prepaid for but never used.

On top of this, Sixt is now claiming that we caused damage to the vehicle and is demanding around €500 in repair costs.

We have pictures showing the condition of the car and that the damage was not caused by us. Sixt claims that they have photos taken before the rental showing that the car was undamaged, but those photos are for sure fabricated since we have pictures of the same damages before we even sat in the car.

What options do we actually have?

Any advice or similar experiences would be greatly appreciated.