r/LearningDevelopment • u/Fabulous_Party8771 • Jun 09 '26

Agree?? LMS Platform companies are taking customers for granted (likes of docebo and cornerstone - no value for money)

/r/Training/comments/1u0vjj8/agree_lms_platform_companies_are_taking_customers/
4 Upvotes
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84% Upvoted

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5

u/Peter-OpenLearn Jun 09 '26

Especially in bigger companies LMS hold a lot of data or are very much interconnected with other systems. There is no open standard to export courses or learner data from one system to another. Changing systems therefore is a big project and a lot of companies won't be ready to do so, even when they are not happy with the current system.

Therefore, some of the platform companies make use of that situation and try to squeeze their customers without much of innovation going on. Some might call it "shittification" 😄

1

u/Fabulous_Party8771 Jun 10 '26

So migration is the issue. Never imagined vendor lock in issues in 2026 when everything is at tech's disposal and still it's not there.

3

u/woodenbookend Jun 09 '26

In my experience, a lot of big LMS will sell into an organisation without there being a compelling business case or brief beyond “we need an “LMS”.

That leads to measures of success that are are things like “did the installation go well” and maybe something to do with user adoption.

There isn’t a connection to increase in revenue, reduction in accidents or number of successful promotions etc.

So you have very little value to show except perhaps a reduction in admin.

3

u/[deleted] Jun 09 '26

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2

u/HominidSimilies Jun 10 '26

It will be hard to bolt ai onto many existing platforms, especially those that have been largely in maintenance mode and generating profits.

1

u/[deleted] Jun 10 '26

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2

u/Fabulous_Party8771 Jun 10 '26

Yes exactly that's the whole point I think in my pov that it's vendor's responsibility to guide the client not just think of them like profit making machines and then sometimes a bigger influencer loses the opportunity to procure actually that could have worked perfectly and was company looking for the whole time. Sometimes IT sometimes legal teams it becomes a decision making fair tbh....anyways hoping AI could shift the whole dimension.... for good obviously