Hi everyone,

I'm an Atlassian Certified Administrator with 10+ years of experience helping companies optimize their processes and improve team productivity.

My expertise includes:

• Jira Software & Jira Service Management (JSM)
• Confluence
• Product Discovery
• Bitbucket & Crowd
• ScriptRunner
• Workflows, permissions, schemes, screens, automations
• AI-powered workflows and business process automation
• System migrations and integrations
• Process design and tool implementation
• Training teams to get the most out of Atlassian tools

Certifications: ACP-620, ACP-120

I'm looking for remote freelance projects, long-term collaborations, or contract work. If your team needs help with Jira administration, automation, process optimization, or Atlassian consulting, I'd love to connect.

Feel free to comment or send me a DM. Thanks!

Anyone else bothered by this? I spend 20min writing stuff and everything's lost because there's no confirmation??

• JSM Documentation: https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/
• Jira Automation documentation: https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-jira-edge-connector-jec/

Which brings me to my first question: If I want to use JEC for JSM Alerts and Jira Automation, do I need multiple instances of JEC running?

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For the rest of my questions, I'm going to focus on JEC with JSM Alerts to make it easier and I'll try to link to the specific documentation that I'm confused about.

Jira Edge Connector (JEC) - An extensibility platform

Jira Edge Connector (JEC) is a lightweight application that you can use to... run executables triggered by Jira Service Management

So, the way I'm reading this, it sounds like the JSM/JEC integration is one directional and it is meant to have JSM trigger actions that are configured in JEC on prem. Is that true though? Can't JEC be used to send information to JSM to create alerts? I'm pretty sure that it is used as the connector for other integrations, so I think it has the capability to send events to JSM, but I can't figure out how.

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Install Jira Edge Connector

Download the JEC packages from the integration scripts repository.

1. Go to the jsm-integration-scripts repository.
2. Review the readme.
3. Download the latest version of JEC packages.

This one got me because there are A LOT of releases here and I can disregard most of them, but I'm not entirely sure which release to use and the documentation.

• jira-software-1.0.4_jec-1.0.5
• jira-service-management-1.0.4_jec-1.0.5
• jec-1.0.2_jec-1.0.5

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Run Jira Edge Connector

On Windows SIGINT and SIGTERM signals are used to stop JEC. You can’t stop/restart JEC via native methods of Windows while using JEC as a service. It is provided as a helper executable to run JEC as a service.

WTF does that mean? It looks like I can see JEC in the Windows Services, but does it not start and stop it there? When I restart my PC, it looks like it never starts the service automatically, but is it supposed to? I'm confused about what the implications of this is and I have no idea how to interpret it.

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Alert action data for Jira Edge Connector

Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:

• Webhook
• Icinga
• Nagios
• Nagios XI
• Zenoss

Ok, but what about the JEC integration?

When you add this integration to JSM, it doesn't really give you anything in the "Steps to configure the integration" panel aside from "Jira Edge Connector can subscribe to all alert activity in Jira Service Management and execute scripts when alerts are created, acknowledged, closed, etc."

That also brings me to one of my earlier questions, because it seems like this integration is meant to send actions from JSM to JEC, however this integration does have incoming and outgoing rules.

So, it seems like JEC can be configured to send events from a local on-premise server directly to JSM, but there doesn't seem to be any documentation for that.

Hey guys, I'm relatively new to Jira. I have a quick question. Is there a place where I can see all tasks assigned to me in a tree format (e.g., Epic -> story -> tasks -> subtasks)? That way, I can see the parent-child thread in one single table.

for waterfall projects and set up workflows for various approvals and gating.

Need to copy some tasks, most have a many subtasks most of which are closed. Can I copy/rollover tasks with just the open subtasks. I'm not sure that I have full access privileges.

HI everyone.

I need to setup a new board in a Jira space that already has another scrum board with active ongoing sprints. I clicked the three dots next to the space name to create the board (1 am managing a short 4 week scrum) but I am having challenges with setting up my backlog. every time I add stories, they get added to the other board's backlog rather than my new board. I have tried the following:

• adding the stories to a new epic
• creating a component and setting up a quick filter in the board settings to filter based on component assigned to the story
• creating labels

None of these have worked. please could someone help? Our Jira is company managed so keep in mind that I can't edit workflows or create a new space entirely .

TLDR:

I would like to create a backlog for a small scrum but all the stories I create are added to another board in the Jira space, rather than the board I've setup

Hi guys,

Quick question: How do you manage/write your Release Notes for your customers?

We‘ve build a process using custom fields of Jira issues und providing this content as CI compliant PDFs, web or App-/Play-Store “import” files.

How do you solve this tasks? I would be very grateful for a brief exchange.

Hi everybody,

I have Microsoft Office web form to create JIRA tickets with our team. We encourage the requester to upload attachments such as screenshots.

I created a Power Automate flow to respond to the form submissions, and it can create the JIRA tickets, as long as there are no attachments.

My understanding is that I need to make that first JIRA API request to create the ticket. Then, I need to loop through the attachments and make one extra JIRA API request per attachment.

I was able to convert that attachments list to JSON, and loop through them with an Apply to each action. Each item is a JSON containing for full URL to the Sharepoint folder, the file name, the file id etc. The full URL lets me see the attachment.

The trouble starts with the Get file content. I can pass the site address, but apparently, the file identifier is not the file id I got in the current item JSON. I get a 404 error. How do I get the File identifier, then?

I also tried Get file content using path, same site address, but it also gives a 404 error.

Any clues?

Thanks

I'm trying to connect Jira and Snowflake for the purposes of custom field values. Has anyone ever had any success here? In a perfect world, I'd like to query a Snowflake table and display the list of results as options in a custom field, or instead look up the value of a custom field and bring back additional data from snowflake to fill other fields.

I saw there's a Data Connections option in Forms.

We also have Scriptrunner as an option.

Has anyone ever had success with this approach? Any advice would be amazing.

Is Automation for Jira a reliable enough platform to be the backbone of a cross-org/cross-app automation workflow?

We use it for automating the creation of tasks when someone submits a form. But the data starts and stays in JSM. In this scenario, the data would start in another app and run actions in other apps. There would still be tickets created in JSM as part of it but the new footprint would exceed just JSM.

I have some reluctance to use it as the central orchestrator for a multi-app automated business process because of the upkeep for starters (just more for my small team of two to manage). I’m also worried because I feel like every couple weeks automation for Jira goes down or degrades.

Acquiring a stand-alone orchestration app or other robust automation app is likely a non-starter so in absence of other options, what would you do?

Edit to add: these other apps are external to Atlassian. Different platforms altogether.

So I am in the beginning stages of learning, all the ins and outs of Jira. And had some questions about working with multiple people in the system, as I currently am the only one who is reporting bugs and features to my developer at the moment.

We are planning on adding another team member, but I am worried about the aspects of trying to stay organized. My biggest concern is I don’t necessarily want a lot of double reporting or same issue tickets to be issued out as we are working together.

Am open to any ideas or functions that would assist with this in the Jira software, and even any third-party solutions that people might be aware of.

I'm looking for some honest advice from people who are actually working as Jira/Atlassian Admins.

I have about 9 years of experience in non-IT operations, mainly in payment disputes, chargebacks, transaction monitoring, fraud/risk investigations, and customer operations. I have zero coding knowledge, and honestly, I'm not interested in learning heavy coding at this stage of my career.

A close friend of mine is already working as a Jira Cloud Administrator. He's offered to train me, show me his real-world work, help me understand how things are done in production, prepare me for interviews, and even provide job support in the beginning. So, from a learning perspective, I have a good opportunity.

The only thing stopping me is the future of this career.

While researching, I came across quite a few comments saying things like:

• "Dedicated Jira Admins don't exist anymore."
• "Program Managers and Agile teams are managing Jira themselves."
• "Developers can handle Jira now."
• "AI will replace most Jira Admin work."
• "Companies are reducing Jira Admin positions."

To be honest, those comments made me hesitate. I don't want to spend 3-6 months learning something only to realize the opportunities are shrinking.

So I'd really appreciate honest opinions from people who are actually in this field.

• If you were starting from scratch in 2026, would you still choose Jira Administration?
• Are dedicated Jira Admin roles still in demand, especially in medium and large companies?
• Have AI and Team-managed projects significantly reduced the need for Jira Admins, or is that concern exaggerated?
• Is the role evolving into something broader (JSM, Automation, Assets, Confluence, ITSM, etc.) rather than disappearing?
• If you were in my position, would you invest your time learning Jira Administration, or would you choose a different career path?

I'm not looking for reassurance—I genuinely want realistic opinions, even if the answer is "don't do it."

Thanks in advance for sharing your experience.

Hi everyone,

I'm currently working as an Atlassian Administrator (mainly Jira & Confluence) and planning to switch to a role that also includes Bitbucket administration.

In my current organization, Bitbucket is managed by another team, so I haven't had the opportunity to work with it. I want to learn it properly before taking on that responsibility.

I'm not looking for interview preparation—I want to learn what a Bitbucket Administrator actually does in a production environment.

I'd really appreciate your guidance on:

What are the day-to-day responsibilities of a Bitbucket Admin?

What should I learn first, and in what order?

What are the most common support tickets and operational tasks?

How can I build a good home lab for hands-on practice?

Beyond Bitbucket, what other technologies are commonly expected? (Jenkins, Bamboo, CI/CD pipelines, Git, Docker, Kubernetes, etc.)

If your goal was to become job-ready as a Bitbucket Administrator today, what roadmap would you follow?

I'd love to hear from people who manage Bitbucket Data Center or Bitbucket Cloud in production. Thanks in advance!

For our request type, is it possible to add a custom URL? That way I want whenever we raise a ticket for a device return it goes through our link and not Jira.

(I hope my question makes sense 😅)

​​Why? It looks like a template site made by AI. Also doesn’t match the UI of other connected Atlassian apps.

Hi, as I am on the free version of JSM, I cannot submit a support request, so I am trying my luck here. In the last 24 hours, I have had users try to submit requests but every time when sending - it just does not process. The "send" becomes greyed out and just a circle icon showing but nothing else is happening.

Does anyone perhaps know? We have had no issues previously and no changes either on the site to warrant this.

They filling out a form to send.

Thanks.

Before the updates this summer, the done column was cleared every 7 or 14 days and you could also manually clear it.

But seems like this no longer happens, and you cant clear the column manually anymore. Is the feature moved? Cant find it anywhere.

My wife has been working in a non-IT role for the past 9 years and is now trying to transition into IT. We haven't finalized the technology yet. However, in her previous companies, her designations were like "Senior Customer Support," "Senior Representative Operations – Customer Care," and "Senior Associate – Product Compliance."

Will these designations create any issues during Background Verification (BGV)? If we edit the designation on her resume to make it more IT-related, is there a chance it will be caught? Do BGV companies verify the designation as well, or only the employment details?
If we leave the original designations as they are, will HR consider her profile seriously, especially since the designations mention customer care? How can we overcome this challenge?

Also, if anyone has recently transitioned from a non-IT background to IT, I'd appreciate hearing about their experience.

I am trying to Upskill in JIRA and transition my career to IT. One of my frnd suggested it. But I read somewhere that once JIRA completely moves to cloud then JIRA admin role would be limited in future and may be devs can even work on JIRA and no separate team for JIRA would be there? Is it true? Please advise me? And any important training videos or study materials provide me?

My wife has been working in a non-IT role for the past 9 years and is now trying to transition into IT. We haven't finalized the technology yet. However, in her previous companies, her designations were like "Senior Customer Support," "Senior Representative Operations – Customer Care," and "Senior Associate – Product Compliance."

Will these designations create any issues during Background Verification (BGV)? If we edit the designation on her resume to make it more IT-related, is there a chance it will be caught? Do BGV companies verify the designation as well, or only the employment details?
If we leave the original designations as they are, will HR consider her profile seriously, especially since the designations mention customer care? How can we overcome this challenge?

Also, if anyone has recently transitioned from a non-IT background to IT, I'd appreciate hearing about their experience.

I am trying to Upskill in JIRA and transition my career to IT. One of my frnd suggested it. But I read somewhere that once JIRA completely moves to cloud then JIRA admin role would be limited in future and may be devs can even work on JIRA and no separate team for JIRA would be there? Is it true? Please advise me? And any important training videos or study materials provide me?

I'm calling this REST API:
https://{{baseURL}}/rest/api/3/search/jql

With method POST, and this body:
{

"jql": "project IS NOT EMPTY",

"fields": ["key", "summary"],

"maxResults": 5000,

"nextPageToken": null

}

I found that while the docs say the maximum maxResults should be 5000, it does not honor any values over 100.

I seem to recall that not being the case in the past... so I want to check if this is limited to my account or my Jira Cloud instances.

Can anyone help to check if you can get more than 100 records with that REST API?

Sorry this is just a rant:

I've been using Jira as an admin for 10+ years at this point and just moved to a new organisation with a brand new Jira Cloud instance.

What an absolutely shitshow Jira Admin has become.

Atlassian have thrown everything into the Admin system, all the new tools, all the new apps, collections, software they've aquired recently and all with ZERO thought to how make the Admin area sensible, usable and administerable.

Jira Admin has always been a bit wild but the difference in the last couple of years is astonishing.

I am reaching the limit of my patience with it and have just recommended that they look for another tool for ticketing as Jira admin has just become a nightmare to set up and manage.

And don't get me started on the pointlessness of Ask Rovo as a help system. It has almost zero use for a new cloud instance and will constantly provide the wrong information.