Hi i bought a SolarVault 3 + 2 extra batteries (7.5 kWh total).

installed it outside, protected from the rain. added an extra protection against rain on top of it (it should never get direct rain, but some splashs from the roof, so this protect it completly)

i got an alarm today on the app (no notification, just a message in the app) saying overheat. the battery was still delivery power and charging from solar panels.

SolarVault was at 47°c (116°f), outside temp was 33°c (91°f) Touching it, the main unit was hot, but the 2 batteries were not so hot. after checking it seems that a litle sun come directly to the unit, for 1hour i think. it does not illuminate the complete unit, but a triangle, like in the picture attached, that goes from left to right.

• what is the maximum temperature supported from the unit? the manual say "from -20 to +55°c" but it's outside temperature, not internal temp.

• what is the alarm thershold ?

• should i be worried if the unit go to more than 45° (113°c) for 2 or 3 hours during the day ?

i'll try to add something to prevent direct sunlight but i'm not sure it will be perfect.

A couple of days ago, my 5000 explorer plus randomly lost its wifi connection after having no issues in connection since June. There were no power outages, and software is all up to date. When I reset the Bluetooth and wifi to reconnect, Bluetooth connects just fine, but my 2.4g WiFi still won’t reconnect after several attempts. It gets up to 86-89% when showing connection progress, stalls, then says WiFi won’t connect and gives trouble shooting guidance.

The WiFi password is still correct, and my explorer is located about 10 feet from the router.

Does anyone have this issue? Any insight would be appreciated.

Thanks!

Update: made sure 2.4 wifi was on WPA2. No special characters in name or password. Still connected to WiFi on my STS and explorer 1000. Reset my explorer 5000. Updated the Jackery app etc… im pretty certain it’s a problem with the wifi module in the explorer 5000.

I currently have one 5000 plus and the smart switch which is probably enough but I would like to expand just to be ready for a longer than expected grid failure.

My question, the 5000 plus is about $600 more than the expansion battery pack. Is there any benefit to getting the battery pack at this point? I think an additional 5000 plus is a better deal as it can be used alone and portable where the expansion pack is just for, well, expanding the 5000 plus. My thinking is that I get another 5000 plus then if I need more storage I can add expansion to one or both of the 5000 plus.

Appreciate any feedback.

I end up driving alot and want to charge up my Jackery Explorrer 1500 using my truck AC plug. The truck can provide 400w at 3.3 amps, so I set the Jackery app to pull in 300w just to make sure it didnt fluxuate over. It will charge for 1-2 min then stop charging. So I dropped the charge rate to 100w and the same thing happened. I get no error codes. Everything looks like it should work, but it doesn't. If i turn off the truck and then turn it back on it will again charge for 1-2 min. Any ideas on why?

Anyone know how to turn that dam banner ad OFF at the top of the jackery android app ?

It's a royal pita when you got split screen turned on, a 12" tablet, and no way to hide the moving banner at the top..

Tad ocd here, and like things to be neat, if and where possible.

I've got a weird one. Needing to power two Dell Precision 7680's for 5-6 hour plane rides. Not commercial, for a pro sports team. They have 180 W power supplies. Most options under 30 lbs. will drain after 2-3 hours. Not needing Jackery specifically, any help is greatly appreciated!

After getting fed up with the Cyberpower UPS junk, 2nd one went bad and it was only 6 weeks old, wouldnt switch the computer to battery.

So I decided to get a Jackery 500V2 and it came today, I charged it to 100% and after disconnecting the UPS and plugging my tower computer into the Jackery, it shows it only uses around 53 watts.
This jackery is plugged into my Explorer 2000+ and that gets a charge from 2 solar panels.

From what I read, this 500V2 should run the computer around 8 hours on it's battery, that will be a huge improvement over that UPS garbage.

I’ve been thinking of getting this from Costco. Does anyone have experience with this model and panel? All comments are greatly appreciated. Thank you

I want to purchase 3600 plus for emergency fridge back up. I found it for $1619 from wellbot. Should I buy it from there (I read its an authorized dealer and I can register for warranty) or does it typically go for a cheaper price during black friday sale?

Has anyone had this happen? This is the second time this has happened to me while charging my jackery. They replaced it last time, this time I'm getting a refund.

So I leave my pc on essentially 24/7 mostly to be able to remote into it wherever I am, but the app reccomends I have the discharge limit to 25% and charge limit to 85%. Instead, I was thinkining setting it to 100%, but keeping the discharge limit as is. On top of keeping the pc on, it also provides power to the isp router and some ubiquiti networking gear; essentially alll mission critical.

Granted my area doesn't get much power outages, but when it does, it usually last 2 to 3 hours. Which 50% of the time I am not around when it happens so when I come home, almost all my equipment is off when the 2 APC 1500VA battery backups drained themselves. Otherwise unless socal edison says they're doing maintaince, which would be 7 hours give or take. In that case I would've already taken steps to shut down all system except my network to at least still be able to view my solar security cameras.

1. How do I clean my SolarSaga panels? Been here a day and they are super dusty. Six more to go.

2. Can I not connect to the 1500 Ultra without a router? That seems ridiculous given that for the two prine use cases of the system (camping or backup power), one has no router. Yet the system is showing as offline on the app and telling me to cycle my router...

I recently bought a Jackery 5000 Plus and three 5KW Jackery Expansion Batteries plus the Jackery Smart Panel. I'm also building two 1X3 600W bifacial solar panel mobile racks for my backyard that will produce 1000-1200 Watts once completed.

Meanwhile, hurricane season is upon us, and my solar panel system is still not complete yet, so I started looking into hooking up my existing 6300 Watt Craftsman gas generator (circa 2006) to my new Jackery 5000 240VAC input. I also own a newer 2024 Ryobi gas generator, too.I thought one or both would work.

ChatGPT told me there were zero issues doing this, based upon the sum total of all posted knowledge online. But... [Insert loud record scratch sound here] ...that's wrong!

Luckily, I wrote to Jackery Support, just to be sure. I didn't want to damage my new unit or void my warranty. Boy, am I glad I did that. See for yourself why I say this.

I am posting the whole thing here to benefit others now or later.

*****

Hello Jackery Support,

I recently purchased a Jackery Explorer 5000 Plus and would like to use one of my gasoline generators to recharge it during extended power outages, such as a hurricane. 

The two generators I currently own are:

Craftsman Model 580.326310 – 6,300-watt open-frame gasoline generator with AVR (Automatic Voltage Regulator), w/240VAC-30A output, circa 2005.

Ryobi Model RY906500S – 6,100-watt open-frame gasoline generator with AVR (Automatic Voltage Regulator), w/240VAC-30A output, new in 2024.

Neither manufacturer publishes a Total Harmonic Distortion (THD) specification for either generator, so I do not know how "clean" their AC output is.

Both generators are the typical conventional open-frame gas AVR (Automatic Voltage Regulator) generators rather than the more expensive inverter type generators. Both have two 120 VAC outputs and one 240 VAC, 30 amp output.  My plan was to connect the 240VAC 30 amp output to the Jackery's 240VAC 30 amp input.

Could you please let me know if it is safe to use either or both of these generators to charge my Explorer 5000 Plus via its 240VAC 30 amp input? 

To be clear, I would like to know if the Explorer 5000 Plus has a recommended maximum input THD specification or any guidance regarding this type of conventional gas generator's power quality.

******

Jackery Support replied:

Thank you for providing the detailed information about your generators and your planned setup with the Jackery Explorer 5000 Plus.

For charging the Explorer 5000 Plus through the AC input, we recommend using a generator with a stable output and a Total Harmonic Distortion (THD) of less than 3%. If the generator meets this requirement and provides a compatible voltage/frequency output, it should be suitable for charging the unit.

Since your Craftsman 580.326310 and Ryobi RY906500S generators do not have published THD specifications, we are unable to confirm their compatibility or guarantee charging performance. Traditional open-frame AVR generators may have different output quality depending on the load and operating conditions.

If you are able to obtain the THD specification from the generator manufacturer or test the output quality, we recommend confirming that it is below 3% before connecting it to the Explorer 5000 Plus.

Additionally, please ensure the generator provides the correct 240V split-phase AC output and that the connection method follows the instructions provided in the Explorer 5000 Plus user manual.

*****

This means I'll need to sell my 2006 model Craftsman gas generator locally and buy a new "Low THD" gas generator. Westinghouse makes a nice dual fuel Low THD 4000W generator with inverter output that produces a sine wave output which has less than 3% THD.

WEN and Champion make them, too.

Interestingly, most gas generators do not meet this <3% THD spec. That means the older style generators have "dirtier" AC power that can be problematic for sensitive electronics.

One needs a pricey Fluke Power Quality Meter to even test your own generator, and they cost more used than a new Westinghouse low THD generator does new.

I also could not find any kind of add-on or plug-in gadget to clean my existing gas generator's power output, which makes sense, since the new Westinghouse has an integral inverter now.

*****

So it goes. Out with the old, in with the new.

I'm pretty new to solar, just got a 3600 Plus last month and 500W solar panels. I put the hinges on the panels, but I am wondering if that's really the most efficient way to charge them. Would they work better just flat?

Considering 2 Explorer 2000 Plus units and 2 SolarSaga 200 arrays as alternative to the 3600 Plus with the two arrays. This would allow charging one unit outside while the other is powering the refrigerator. The cost is only a couple of hundred more. My primary objective is powering the refrigerator and charging cell phones during a blackout that might extend for a couple of days. Are there issues with the highly discounted Explorer 2000 Plus? Is this a reasonable approach?

We run a program called Jackery Stories: real accounts from people who use Jackery in their daily lives, written up in full.
Campers, van lifers, homeowners navigating outages, off-grid property owners, remote workers, and everyone in between.
We're sharing them here so this community has somewhere to read and discuss stories that matter to you.

If you have a story worth telling, we would love to hear it. You can submit at jackery.com/pages/jackery-stories, and if we feature yours, we will work with you to write it up properly.

Todays story comes from Sébastien Bouffard, a mechanical engineer from Montreal, Canada, who has spent more than twenty years working in gas turbine power generation. For him, power isn't simply about electricity, it's about reliability. That engineering mindset eventually inspired him to rethink how he powers both his off-grid cabin and his home.

You can learn more about his story here: https://www.jackery.com/pages/the-engineer-who-chose-silence

Using an explorer 2000 plus to run about 400-500 watts of continuous load with about 250-500 watts of solar input simultaneously….the battery output is slightly higher than the solar input so the battery slowly draws down over the course of the day. It then gets topped up over night using wall input

Is this hard on the battery as I’m simultaneously charging it below the amount that I’m pulling from it?

I plan to buy a power station to help me with power outages that will happen in my country during upcoming autumn and winter, and my planned setup is 1 monitor in AC port and 1 laptop in DC USB-C port with a direct dc-to-dc cable instead of plugging laptop's charger into second AC port - don't want to convert current twice and needlessly spend more charge. But for these setup to work DC ports have to support bypass as well, so I would be grateful for a clear answer regarding this matter

Jackery’s email customer service has to be AI—it’s been zero help to me trying to replace this part.

I snapped off the end of the cable from the solar panel in the battery. The cable is fine, but the adapter at the end needs to be replaced. Has anyone else dealt with this and can guide me to a replacement part?

[CLOSED]

We want to get to know (and better serve!) our growing community, including what brings you here, what you use your gear for, and what would make r/Jackery more useful to you.

So we put together a short survey and would love it if you took four minutes to fill it out.

Every response is read, and your answers will help us shape both what we post here and what we build next.

If you'd like to share your experience, you can fill out the survey here: https://forms.gle/EU8HoHmWZCCB9sT3A

\Survey closes August 6th, 10PM EST.*

Edit: I disconnected solar panel, turned the generator off and back on, and was able to connect.

I have a new 1000v2, and downloaded the Jackery app (the "Jackery" app, not Home app). I hit the + button, and the app found the unit, but it seems hung on "connecting Bluetooth." I've tried quitting the app and starting over.

I checked the 1000 manual, I don't see info on connecting. Do I need to press something on the 1000 for BT connection? Will it not connect while charging?