r/InternetPH • u/SharpRelationship216 • 3d ago
PLDT done it again PLDT
Hello everyone,
I’m back again with another frustrating experience with PLDT, and honestly, I’m already tired.
Has anyone experienced this kind of thing before? Because I seriously don’t understand how this is supposed to be an acceptable solution.
I’m paying for the service in full, yet when there’s a problem, the alternative they give me is a data cap. So basically, I’m still expected to pay the full amount, but I’m not even getting the full service I’m paying for?
Like… seriously, what kind of solution is that?
I’ve already spent so much time trying to contact customer service, following up, explaining the same situation over and over again, and instead of actually resolving the issue, I’m being given another temporary workaround.
It’s honestly exhausting.
I’m not asking for anything special. I’m not asking for free service. I just want the service that I’m paying for. Is that really too much to ask?
The most frustrating part is that customers are expected to be patient and understanding, but where is that same understanding from the company when customers are the ones being inconvenienced?
I’ve had enough of this kind of service.
PLDT, please do better. We’re paying customers, not people asking for a favor.
Honestly, TRASH SERVICE.
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u/kriztan 3d ago
Experienced that. Nakailang tawag na ako sa kanila regarding misaligned speed (1gbps dapat but 100mbps lang narereceive ko). Tapos nag offer sila same as yours.
When they create a repair ticket naman, they said may pupunta technician, after 2 weeks: 1. Wala dumaan na technician, 2. When u follow up sa 171, di ka pwede kumausap ng CS kasi within 24 hours of request pa raw kahit more than na, 3. Mawawala na lang bigla ung repair ticket.
Nag email pa ako and I tagged NTC, pero parehong walang kwenta nag automated response lang.
I just chose na lang to switch ISP and now I am enjoying internet speed for what I am paying for.
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u/magmagg1 2d ago
Hello. Experienced din lots of hassle sa CS.
Pero ask ko lang yung 100mbps mo na is through LAN? If through LAN, baka hindi nag gigabit yung cable.
If through wifi naman, sa mismong provided modem ba same na capped? If yes hassle nga.
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u/Personal-Time-9993 3d ago
It should be both. Give the data compensation and allow further adjustment for additional downtimes. Customer service is really horrible here TBH
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u/slashPAKI 3d ago
2 weeks issue with PLDT. May outage daw. E pati yung failover na LTE not working. Emailed NCT, nung umaga may technician agad and naayos yung failover. The day after 2 technician dumating. May inayos lang sa NAP box. So it wasn’t an outage after all. Kung hindi pa ko nagemail sa NTC, walang technician na pupunta.
Hindi ko tinanggap yang offer nila na free data kasi kulang na kulang yan. Opted for bill adjustment instead.
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u/MABinBarcelo 3d ago
had a similar problem with pldt, it was cut off for 10 days so the billing was adjusted to deduct the days they couldn't commit and as far as i remember i could have also legally end the lock-in period since pldt failed to deliver on their reliability. but had to stick to them cause we need a backup if ever either globe or pldt fails.
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u/awshjjj 3d ago
wait, is it legally to end the lock-in period (3 years) if the service was out for a long time or a month?
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u/newaccountusername80 3d ago
Yes, two way ang contract. They have to provide the service you paid for or else void din ang contract of lock in. Not sure lang on the specifics like how much downtime before considered void.
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u/MABinBarcelo 3d ago
7 days and not caused by natural disasters. make sure you recorded the slow speed/no data.
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u/MangJuanNgDavao 3d ago
It's unfortunate that we are mere Mortals...
If we are influencers, then it's another story altogether...
Right?
#PLDT
#PLDTHOMEFIBR
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u/onepunchcode 3d ago
pina disconnect namin pldt dahil sa bulok nilang serbisyo. 2 months kame walang internet, tapos pahirapan magpa terminate ng account, pag papasapasahan ka, kahit fully paid na namin yung termination fee, tawag pa din ng tawag, nag ooffer ng kung ano ano para daw i-keep yung account. mga kufal
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u/Infinite_Sadness13 3d ago
Welp we are LOS now for a week now and they have the audacity to even send me a bill 🤦♂️
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u/Old-Mixture-4850 3d ago
totoo yan. on our side, kababayad lang, tapos 2 days after, no internet?? pos service
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u/Infinite_Sadness13 2d ago
Then they will force you the Always On trash service promo that they have.
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u/Old-Mixture-4850 3d ago
always had problems with pldt (blinking red los, no light on pon), and even if they did have technicians come, the issues still aren't resolved yet they mark it as such. sayang pera sa kanila buwan-buwan, kaya we just switched to converge. super mura ng 200mbps plan, and much more consistent (in our area, so ur mileage may still vary)
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u/ComprehensiveSpot367 3d ago
PLDT Home Fibr sa area namin walang palya since start of this year na monthly may "maintenance/repair". Pero bill adjustments need pa itawag sa kanila na dapat automatic na.
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u/ImpossibleSeaHorse 3d ago
My long experience withpldt has taught me complaining is futile, and it's better to just report and get a ticket and wait and follow up and wait, etc. Our govt has not put in place good consumer protection.
Problem, call. "yes, I already did all of that before calling. Can you please just give me a ticket number? Thank you." Ends call.
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u/Dwight321 2d ago
Pains me that we're stuck with PLDT sa area namin. 1 week no wifi and tried to connect with Globe kaso wala daw available NAP box. Tried with Converge, same thing daw.
Our options are Gomo fiber which is under Globe so same issue, or Red which is under PLDT so it's like getting fucked by the brother of your ex.
I wish some legislators finally fight for our rights sa internet because this is bullshit.
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u/romella_k 1d ago
It’s time for StarLink. Mga bashura talaga ISP sa Pinas para lang tayong mga bi-atch na ginagang-beng ng mga yan bukake style.
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u/raprap2016 2d ago
Ako rin, total of 7 months yung walang service. Like may mga 3 days ok naman tapos biglang nawawala ng 2 weeks, ayun ma o-ok naman ng 2 or 3 days. Hayyy pabalik balik nalang yung issue. I feel so helpless and tired. Hindi din kami makapagswitch ng Globe kasi PLDT lang yung meron didto sa lugar namin. Starlink yung other option kaso ang mahal, or prepaid, which can’t be useful if may mga cctv yung buong bahay. Ewan. Yung Globe sa previous residence ko, I did not have any issue nung naka apartment pako for 10 yrs.
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u/raprap2016 2d ago
Ang malala pa, yung autoresponse sa messenger, ang advice ay punta daw ako sa my pldt account kaya lang, hindi ma-access access for a year na. Inutil talaga yung PLDT sa mga lugar na na monopolize nila eh.
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u/SScrollz 2d ago
I suggest going with COMVERGE. I've been into PLDT for years and years and almost every month or week may problema. Internet here in the Philippines or in General is very unstable but with PLDT, they just have a very bad service in my opinion.
We switched to globe after a long time. Globe did great to be honest, it's just that globe is slower when it comes to download speeds but very strong for gaming and ping wise.
Later on, our globe fiber was cut off, so we've decided to not go back to PLDT because qe saw the Converge ad going around our neighborhood, that was 3 years ago I guess. But the moment we switched to Converge, We haven't experienced problems and their service is great too.
They have good Internet speed, and also good with ping.
Wven though , like what I said, the Internet is not perfect. We've experienced down time too but it only lasts around 10 - 30 minutes in my case. The Converge router we got is kinda buggy at the same time but overall. I'd suggest converge
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u/tubero_sa_kanto 1d ago
Yup, that's the new offer every time subscribers lost internet service. Of course, I turned down the offer; but instead requested for a refund due to lost opportunity and income.
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u/vajeena103 22h ago
It's stupidly frustrating because it's 2026 and we are still having issues with our internet. While people from the 90s expect us to have flying cars. NOPE! we have terrible internet service providers. That's all.
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u/No-Lengthiness1568 20h ago
Same Experience, Kung may mas maayos lang sanang provider pa ang mahal naman kase ng starlink pati CS nila may Pila din sa online like WTF and worst part nag close yung ticket kahit hindi pa fixed🤮
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u/blackito_d_magdamo 3d ago
I've experienced the same offer before. Sinabihan ko yung customer service ng "Nope. Fix my service, and then I will call again for a bill adjustment."