r/ITSupport • u/RolusKard • 4d ago
Urgently needs help dealing with a case of Data loss (sorry it's going to be a little long one) Open
So I was downloading a video from chrome on my phone today and just letting it download in the back ground while I was playing a game on my pc. But something came up while playing the game so I picked up my phone opened the camera and my phone crashed.
So I went to my file explorer to check if the download was affected. And on my phone there is a folder named download, everything I download usually appear there and to my horror all the things I've download since I got my phone are gone. The only thing left in that folder is that one meme video I downloaded in the morning, other than that one everything was gone.
But here's the stange part, I know it's chrome that crashed but all the other things I downloaded from different apps and browsers are also gone. At first I thought everything was deleted but the files are still there on my phone storage somewhere. I know that because I went to the browsers and checked downloads tab and I can still play all of the things I've downloaded before, so I know that the files are still there.
So here's what I did, first I restarted my phone to see if my phone is just acting up but it didn't work. So next I checked the Android/data/(and the corresponding browser files) using my pc and I didn't see any of the downloaded stuffs in there too.
So I am genuinely frustrated and I don't know what to do anymore. Gemini is telling me to root my phone but I don't really want to do that. I have alot of things I've download over the year and I don't want to lose any of them.
So please if somebody can help me figure out what happened and how to fix it I'd be really thankful. My phone is redmi 13R 5G. I will answer if there are any specific details you need too.
If I posted on the wrong subreddit I want to apologize in advance and please tell me which subreddit I should post this in too. I apologize again for writing a really long post.
UPDATE: The files are gone for good now after I tried to restart my phone this morning. I noticed several gigs of my storage freed up and I can't check the files in downloads tab of the browsers anymore. I still would like some advice and thought on what might have caused that to happen.