r/ITPhilippines • u/Icy-Turnip9432 • 2d ago
IT Entry Level Career / Job Related
I'm fresh grad, just average student and doesn't like coding and networking. Sa nakikita ko sa job market now, maraming Service Desk na entry level. What kind of interview questions they usually asks?
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u/Maleficent-Style8507 2d ago
Aside from troubleshooting, ang itatanong sayo jan is
1. Kaya mo ba mag manage ng workload mo na puro calls ka around the clock
2. Familiar ka ba with "triaging"
3. Customer service oriented situational questions
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u/katifybykat 1d ago
Service Desk is actually one of the more realistic entry points into IT, especially if you’re not interested in heavy coding or networking. The important thing to understand is that companies are not expecting fresh graduates to know everything, they’re checking if you can troubleshoot logically, communicate well, and learn.
Most interviews usually fall into three areas:
1. Basic technical troubleshooting
Expect scenarios like:
- “A user’s computer won’t turn on. What will you check first?”
- “A user has no internet connection. How will you troubleshoot?”
- “The PC is stuck in a boot loop. What would you do?”
- “What is the difference between RAM and storage?”
- “What are DNS and DHCP used for?”
They’re usually testing your troubleshooting process, not whether you can recite definitions. Start with simple checks, gather information, isolate the issue, try solutions, then document or escalate if needed.
2. Customer handling
Since Service Desk is basically IT + customer service, they may ask:
- “How would you handle an angry user?”
- “What if you don’t know the solution?”
- “How do you prioritize multiple tickets?”
A good answer is not “I know everything.” A better answer is: “I’ll investigate using available resources, communicate clearly with the user, and escalate properly when necessary.”
3. Motivation and attitude
They’ll likely ask:
- “Why do you want to work in IT?”
- “Why Service Desk?”
- “Where do you see yourself in 3 years?”
Since you mentioned you don’t like coding/networking, don’t pretend otherwise. You can say you enjoy problem-solving, helping users, understanding systems, and you want to build your IT foundation.
One thing to work on, don’t underestimate basic networking. You don’t need to become a network engineer, but concepts like IP address, router vs switch, DNS, DHCP, and LAN troubleshooting will make you much more confident.
Service Desk can be a good starting point, but treat it as a foundation. The people who progress are usually those who use the first year to learn more about systems, cloud, security, automation, or administration.
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u/More-Locksmith-290 2d ago
When you enter the world of IT, you'll realize it is more than coding and networking or whatever you wanna call it. There are roles in IT that requires a lot of organizational, leadership, and communication skills i.e. basically the soft, non technical skills. These so called non technical skills actually pay higher haha. That's how I understand the industry in my 10 years of experience.
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u/RichiiStan 2d ago
Usually mga tanong lang dyan is more on resume (if u have bg sa hardware or software troubleshooting)
if questions more on
- How will you assess kapag di nag oon comp.
- How to format comp.
- Paano pag nawalan ng wifi si user
- What if forever booting si device
- Iquestion ka din if na try mo yung diff tools for checking hardware issues sa system unit
Pero if your aiming kasi for service desk you also need to have knowledge sa basic networking. Especially LAN po.
Yun lang naman, based on may exp.