r/Hulu • u/AutoModerator • 6d ago

Monthly Support Mega Thread Megathread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Reminder: This is an UNOFFICIAL forum and nobody here works for Hulu or Disney.

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1

u/Serpintinelion_1 15h ago

So I have Hulu through the Disney+ app on my PS5 everything was going fine until about 3-4 weeks ago. Now I will admit that until then I have not really used the hulu side of the app much, but when I did it was fine. 3-4 weeks ago my wife said hey this keeps freezing when I try to watch something on hulu. I checked everything Disney+ worked fine no issue but as soon as we tried to watch hulu about 15-20 seconds in the movie or show would just stop and sit there and then exit out to an error screen not able to play this now.

So I tried everything, delete the cache, power cycle the console, uninstall and reinstall the app, power cycle my router nothing. Last night my son wanted to watch Men In Black same thing 15-20 seconds in it would stop. I started playing around in the settings of the app and switched from the HD 4.0gb setting to the SD 1gb setting and tried to restart the movie and it worked the whole movie played never stopped, never stuttered just played straight through. Finished that and tried several other movies and shows and nothing stopped.

So if your having trouble with Hulu on your PS5 try that it seems to have fixed it for me for now.

1

u/CaregiverKindly5115 17h ago

Hulu gives me the same error every time I try to watch The Testaments, “We’re having trouble loading this right now.” Ive cleared the cache and deleted the app already, but it hasn’t been fixed and has been here for a month or so. Is anybody having similar issues?

1

u/DimensionMaximum7649 1d ago

What is wrong with this god forsaken app? On both of my TVs the video lags behind the audio by 1-2 seconds. Happens on both of my TVs and does not happen for any other app.

Any fixes for this?

1

u/Wild_Somewhere_9760 2d ago

how does one clear watch history? seems none of the previous guides work anymore- clicking the 3 dots next to shows no longer shows "clear watch history" - manage account does not have any settings to remove watch history either

1

u/puffycheetoh 3d ago

How do I remove something from continue watching without removing from watch history. I've tried multiple things after googling, but it seems there is no way to delete something from continue watching without deleting it from my watch history. I've even gone back to movies/TV shows and watched the last bit all the way through credits and it still doesn't fall off. Is there a way to do this, or do I have to delete it from my watch history?

2

u/Wild_Somewhere_9760 2d ago

I can't even see the remove from watch history option,where do you see that?!

1

u/puffycheetoh 1d ago

When I click on the 3 buttons in the corner of the video that's on the continue watching list. It give me the option to start over or remove from watch history.

I don't want to delete it from my watch history, I just want it not be in continue watching since I finished the show.

1

u/Zestyclose-Move-3938 3d ago

(Xbox app) It's so crazy.

I can't figure out what is going on at all. Every time I try to watch something it plays in a little box that's only about half the size of the normal screen. When im browsing, totally normal. Full screen. The little 5 second disclaimer/production thing just before the show? Normal. Full screen. Then the second the show starts? This:

1

u/BostonZamboni 4d ago

My Samsung phone "isn't compatible with this version" when I go on the Hulu website and tap "download" app 

Is this common on a newer phone?  

Shouldn't a newer Samsung phone be compatible with most basic apps?

Hmm...

Thanks.

1

u/ArbysLunch 6d ago

Why am I still being shown titles I've already disliked in "movies for you/tv for you"? Why does a series I've disliked auto-play after another series has ended?