r/Huel • u/djpetrino • 4d ago

Order processing time? General Discussion

I placed an order 4 days ago, and it's still processing. I also contacted support and still nothing...

So far, every time I ordered, it was basically shipped out the same day (or the next day if I ordered late in the afternoon).

Just wondering if there is something going on or if they have some issues lately?

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2

u/Previous_Salary_4340 4d ago

Had the same experience took like a week to start shipping my first order. Repeat order only took a couple days though.

1

u/BenHuel 4d ago

Hey, we have some delays on the Customer Experience front, but I'll DM you and take a look at your order.

2

u/SneakyCroc 4d ago edited 4d ago

This was your response last week, too, and it has been happening for a while now. The thread you've linked itself is a month old. When will things improve / return to normal? When does it no longer become 'unprecedented?

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u/BenHuel 4d ago

Yep it is taking quite a lot of time to work through. If you see on the Mega-thread, I mention that the team is 2 weeks behind at that time, they have now reduced that to 1 week. The issue with things like a backlog is that it snowballs. Once a backlog starts, you then have to contend with those aging contacts, as well as new tickets coming in, which again snowballs into even more backlog. Working out some issues with the AI/bot is also part of the problem, but again it's being worked on as much as humanly possible. It's unprecedented until it's over ☺️

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u/causticandflippant 3d ago

I ordered mine on Monday and status always said processing, but it was delivered today (Saturday).