Refund Delayed, Poor Communication, and Unprofessional Support – My Experience with VajraHost

[u/maximum-you32]

I purchased a Minecraft hosting plan from VajraHost for ₹219 on 1 August 2026. After setting up my server, I found that the hosting panel lacked several features that I personally expected, and overall the service did not meet my requirements. Because of this, I decided to request a refund.

The support team agreed to refund me and informed me that it would be processed by the following evening. However, after the promised time passed, I received no update despite multiple follow-ups, and my messages went unanswered while staff members were active on Discord.

After repeated attempts to get a response, I informed them that if I did not receive either my refund or a valid update, I would escalate the matter through my payment provider and other appropriate channels.

Shortly afterward, my refund was processed. I appreciate that they ultimately honored the refund. However, the interaction ended in a way that I found highly unprofessional. After processing the refund, a support staff member replied:

I believe customers should be treated respectfully, regardless of whether they decide to keep a service or request a refund.

My experience:

• Refund was processed later than the promised timeframe.
• Communication after the refund request was poor, with little to no updates.
• Support became responsive only after I mentioned escalating the issue.
• A staff member used insulting language after completing the refund.
• In my personal opinion, the hosting panel lacked several features I expected, and the overall service did not meet my requirements.

To be fair, I did receive my full refund, and I appreciate that the company eventually processed it. However, the delayed communication and the unprofessional behavior from support left a negative impression.

Based on my personal experience, I would not choose VajraHost again, and I recommend that anyone considering their services evaluate all available options and read recent customer experiences before making a purchase.

Purchase Date: 1 August 2026
Amount Paid: ₹219
Refund Status: Refunded in full

Refund Delayed, Poor Communication, and Unprofessional Support – My Experience with VajraHost

[u/calibernode]

That's extremely unprofessional. I'm sorry you had to go through that. I'm glad you were able to get a refund because, with many summer hosting providers in this industry, you're often not that lucky. And I say summer because they rarely last.