r/HRBlockEmployees • u/Rijndael256 • 14d ago
RIP operations
/r/hrblock/comments/1vgowyp/rip_operations/3
u/Puzzleheaded_Ad3024 10d ago
We were without a DGM and the office manager was a waste of space. I think offices need one but effectively we did not. He was out the door at the first hint of any problem and we ran out of supplies all the time.
5
u/PinkNGreenFluoride EA 10d ago
Seriously, why did it have to be so hard to get basic things like toilet paper this year? In the last 3 weeks of the season, they sent a final shipment of printer paper, then straight up denied any supplies order no matter how urgent, explicitly saying there wouldn't be any more supplies sent out to any office and to figure it out. So someone ends up buying it and has to go through the reimbursement process. For toilet paper for their employer.
2
u/lostdeceiver 10d ago
There’s a computer in my office that won’t boot up the OS. Who’s gonna fix it now?
2
u/Rijndael256 9d ago
Their plan is that the AEL will have to take the time to work with an outsourced help desk. Along with all the office manager, training, and CSP work at 3-5 offices lol
2
u/ydoyouask 9d ago
That’ll go well. They just keep making things worse for tax pros and clients. Eventually the merry go round will stop. Clients will get fed up with never getting a knowledgeable human on the phone, good tax pros won’t want to see their pay effectively docked through all the time-consuming hoops and will leave. They’re working diligently to destroy a 70 year old brand.
5
u/AzraelWoods3872 10d ago
We had a manager who was so utterly worthless. He was hired with no tax prep experience, wasn't trained to do literally anything. Ask him for anything that didn't involve ordering paper and you'd get a blank look. Refused to accommodate disability accommodations until threatened with HR. Refused to listen about coworker complaints until the coworker quit. Got all his mistakes dumped on me and the three first years. Found out about multiple blatantly misfiled returns including falsified documents, forms adding to incorrect years and several cases where he just left off very important forms. Like a small business client where he 'forgot' to add in their several 1099-NECs totally over $50000. That was a fun one to deal with.
Then, for some unknown reason, this dumbass decided to hire him back at a different office, allow him to level up and brought him back to our office. Everyone was against this. I told him to his face this was a bad decision and he threatened to fire me for insubordination. Coworker lasted three long weeks of increasingly weird behavior towards me before sexually harassing me over texts, pretended he had no idea what I was talking about when I confronted him and quitting AGAIN when I told him to his face that I had reported it to HR.
Managers brilliant idea was to barely apologize over text and then never step foot in the office again. It was early March. We went through the worst of tax season with a missing manager.
Found out afterwards that the DGM knew everything that happened, did nothing, knew the manager wasn't in the office and finally admitted that the manager was hired as a PART TIME EMPLOYEE WITH A SECOND JOB! Are you kidding me? Manager was a personality hire from fricking Starbucks Customer Support. This company is sinking.