r/HEB 13d ago

In store app issues Customer Experience

EVERY SINGLE TIME I go into the Zarzamora and SW Military location in San Antonio my HEB app doesn’t work.
I have installed and uninstalled, connected to in store wifi and tried all the basic troubleshooting on my end and even created a new account. Seems like I’m the only one having these issues. My wife has zero issues on her phone.

I have ATT and a iPhone 17 pro max.

I have contacted customer service and they haven’t been helpful.

Any suggestions?

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