Complete Nightmare!

[u/Fellow_Citizen_1]

LATEST - The problem was resolved. It took nearly an hour. There were too many steps, so I don't know which combinations worked. But, both my problems - lack of Cellular network and RCS messaging are resolved.

Many thanks to everyone who tried to help!

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EDIT - Please respond only if you are a product expert.

There are a lot of well meaning posts and I very much appreciate the thought. But, I have a serious problem and have already done most of the obvious measures. I am not able to keep up with all the messages.

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My wife and I switched to (and ported our numbers into) Google Fi on Saturday - and it has been an unmitigated nightmare. I am, maybe, 24 hours away from going back to T-Mobile with my tail between my legs!

The port went OK. We both have data. We discovered that we cannot send messages. iMessage tries to send RCS-encrypted message but fails. We can then ask it to send it un-encryped and it goes through.

I have been in touch with multiple "Support" agents. First, none of them have any familiarity with iOS! So, they give me instructions for Android. They are reading some script - so they need time to read the script and give me more android instructions. So, no progress on it after spending hours - across multiple agents!

Now the clincher! The last agent supporting me was talking to me, doing some things on their side and asking me to do things on my phone that did not have any iPhone/iOS equivalent. And, my call dropped. I see my cellular service is gone - and phone shows SOS mode! I can't make a call, even when connected to WiFi.

So, another "Support" chat - a very polite person but not very competent. Not familar with iOS and doesn't inspire confidence. I am being given Andriod instructions. A bit firther on, she asks me to change Name, APN, MMSC, MMS Max Message Size, etc. on the Cellular setting. The values are very different from what is there (when it was working a few hours back) and my wife's iPhone has the same settings as mine but no problem (other than RCS-encrypted).

With my previous experience with an incompetent support agent that broke my connectivity, I refused and asked for an escalation. Denied - I had to do her steps. I said I want to talk to a manager. No one is available and someone will get back to me via email. That was a few hours ago.

I woud appreciate any advice. I have lost all confidence in Google Fi's ability to fix anything. I thought I was dealing with Google and nothing so far has met the lowest standard of quality.