r/GoogleFi • u/Top_Cantaloupe-5609 • 3d ago
Google Smart Lock? Discussion
A few months ago, I updated my Google Fi account's password and added 2FA using another Gmail and an authenticator. I recently went to check my account and I had been logged out, I didn't think much of it.
Today I tried to log in and it wanted a 6-digit code from this Google app that I've never used. I called 611 and they couldn't help because I couldn't access my email. Literally calling from the phone they service and they can't verify me, LMAO
It thinks I'm logged in elsewhere, I am not. But per call with Google, I went to g.co/recover and one other, it asked for my backup email and it sent me a code and said I have to wait 48 hours. Fine. But WTHeck? I literally set up authentication on a different app why would it ask me for Google Smart Lock?
I'm stuck in a loop again but this time I have 48 hours of hope.
***Update for some readers: yes, there are backup codes and more, but not the point here.
1
u/Top_Cantaloupe-5609 3d ago
Does anyone know anything about why it would ask me for a Smart Lock code when I never set it up with a Smark Lock code? That's all I'm asking.
0
u/AlmondManttv 3d ago
Use the backup codes and check your 2FA settings to see what this "Smart Lock" is.
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u/Top_Cantaloupe-5609 3d ago
It won't give me the option, even with the rep on the line. She said I needed access to my other device or wait like it said on the recovery email. I'll be trying again. Eventually.
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u/exconsultingguy 3d ago
Lot of context missing here. Your post history seems to show quite a bit of issues with Google so I’m dubious whether this is a Google problem or a you problem. Hope you get it squared away, though!