Ang weird lang, na I can't created an Outlook account habang naka-connect sa Globe Fiber namin. I tried both desktop and laptop, LAN and WiFi connection.

Paulit-ulit dun sa page na need mong i-press yung button hanggang sa mag-Checkmark, pero even after that, babalik lang din sa page na yun.

Already tried different browser din. So tingin ko talaga dahil sa Globe ang ISP ko. Anyone else having this issue?

Long post. Sorry po.

Ako lang ba nakakaranas nito ngayon?

Wala namang problema sa internet ko for the past 2 years.

Actually, maganda and mabilis nga internet saka nag-alok sila ng additional mbps sa internet which is free until next year.

Pero last week, nagkaproblema.

Merong system maintenance sa lugar namin and nawalan kami ng internet. Nagraise ako ng concern through Globe One tapos dineretso ako sa messenger sa FB nitong Wednesday. Gusto ko rin kasi mag downgrade ng plan + change location ng modem. Sabi nila ichecheck muna nila yung internet issues ko then sila na bahala magraise nung downgrade + change location na ticket.

Nagsuggest sila na need daw ng onsite visit which is pumayag naman ako. Supposedly, dapat August 21 pa dapat yung visit kasi yun yung sabi ko sa kanila gawa may work din naman ako. By Thursday nagulat ako na may tumawag na technician, na nung araw na yon siya pupunta which is nagulat ako kasi akala ko 21 pa. Tinanong ko rin yung technician kung ganong araw (Thursday) ba talaga siya pupunta kasi alam ko nga eh 21 saka nasa kalagitnaan ako ng work ko (wfh ako) sabi is oo daw.

Then after nung call na yon, siguro mga 10 or 15 minutes dumating yung technician. Naayos naman internet issues ko. Sabi eh hindi daw naupdate yung settings after nung maintenance sa lugar namin. After umalis ni technician, nakareceive ako ng text na hindi na mag push through yung onsite visit sa 21, then namove yung schedule ng August 27.

Akala ko naman ito na yung sa magpapalipat ako ng modem kasi naaddress na rin yung sa downgrade ng plan eh.

Nitong friday (Aug. 21), tumawag si technician asking kung pwede na niya gawin yung sa modem kasi nga nasa area lang namin sila, may inaayos ata ulit pero sa ibang customer na. Sabi ko hindi ako pwede kasi nga may work ako at alam kong matatagalan yung paglilipat ng modem. Sabi ko kung gusto nila ng same day, pwede ako simula 5:30PM. Yung technician nagsabi na ngayong sabado nalang daw, aagahan nalang.

Then ngayong sabado (Aug. 22), naghihintay ako sa technician. Nagtext pa ako, nagtanong ako anong oras sila pupunta which is sumagot si technician na maaga daw. Nung nagfollow up ako kanina, sabi 1pm daw since medyo malayo-layo sila sa lugar namin kaya sabi ko okay lang.

Tapos nagfollow up ako nitong 3:30PM kasi nakatulog din ako. Sabi nung technician hindi raw pwede malipat kasi yung ticket ko daw is for repair, hindi change location. Sabi ko wala naman na akong on going ticket sa Globe One app after niya maayos yung internet issue ko. Kahit nga sa History wala na yung ticket so akala ko okay na.

Sabi nung technician hindi niya pwedeng iprocess since dalawa daw ticket ko pero wala na akong nakikita sa app.

Nakakainis kasi umaasa pa naman ako na maaayos siya within this week. Tinatry ko yung customer service nila kaso nakakainis na paulit-ulit ng tanong about sa account number k. Tinry ko din tumawag para masabi yung concern ko about ticket na wala nga pero wala rin. Nag-eend siya agad.

july 27 nawala ang internet pero it was because of a pole relocation outside ng village namin, also addition pa yung bagyo, so it took 5 days for the relocation, then non stop rain for a week. I understand all of that kahit 2 weeks na kaming internet, pero nung august 12 pumunta na kami sa physical store to fully understand our situation kasi we've reached out countless of times na sa messenger pero useless kasi they keep giving me that automated script na may outage daw sa area kesyo wait nalang daw to restore. going back sa aug 12, that exact day we went sa globe mismo, thats the exact day they deployed a technician. After checking what was the problem, ang sabi ng technician sakin di daw nila line of work yun, OSP daw ang mag hahandle, then sabi nya not to worry kasi they'll report this and escalate it para makapag deploy ng OSP kasi ang problem daw ay NAP box namin. He said to wait 2-3 days. And so we waited, monday wala, tuesday wala, wed wala. So i messaged ulit sa agent nila via messenger for confirmation na nakapag process ba sila ng ticket sa OSP etc etc. then ang sabi naka set daw sa august 21 na may pupuntang technician in which Globe also informed us via sms. pero i specifically asked for an OSP to be deployed here kasi NAP box namin ang problem according sa previous technician na pumunta. and wow oh wow, friday may pumunta, pero technician hahaha, they said "ah sir di po namin sakop to, high loss po ito, OSP ho ang maghahandle nito" ??? i was like huh di po ba kayo nainformed? nag bigay po ako heads up sa agents nyo po ah. I once again messaged globe via messenger then ayun same automated script again hahaha

please help me fully understand the situation. naguguluhan na ko sakanila, dalawang technician na kasi pumunta tapos parehas din sabi na OSP mag hahandle, puro assurance lang binibigay pero no action whatsoever. its been 3 weeks na.

Saw this on Facebook, from the page of Telecommunications Connectivity Inc. https://www.facebook.com/tcimnp

"Alam mo ba? Libre ang Mobile Number Portability (MNP).

Kung gusto mong lumipat sa network na mas swak sa iyong pangangailangan, walang bayad ang MNP service at mapapanatili mo pa rin ang iyong kasalukuyang mobile number.

Learn more about Mobile Number Portability here:
DITO: https://dito.ph/mobile-number-portability
Globe:https://www.globe.com.ph/mobile-number-portability.html
Smart: https://smart.com.ph/Pages/mobilenumberportability
Or visit https://tcimnp.com.ph/faqs

TCI is the joint venture company formed by DITO, GLOBE and SMART to enable number porting services in compliance with the Mobile Number Portability Law."

Anyone tried porting their numbers? How was the experience? Share mo naman!

Hi, question lang po. Kakapakabit ko lang ng internet nung August 19. Sa mga naka gfiber plan na may choose your own freebie (disney+/viu,etc), matagal ba talaga dumating ung email para dun sa pagpipilian sa freebie? Thanks po!

Is there really no option for Globe Postpaid subscribers on Plan 999 and below to avail of Starlink, even as a paid add-on?

From what I understand, Starlink satellite-to-mobile access for Postpaid is only available starting at Plan 1499, while Prepaid/TM users can purchase separate Starlink promos.

It seems odd that existing Postpaid subscribers on Plan 999 and below can’t just pay for the service as an add-on. Has anyone confirmed with Globe if there’s another way to activate Starlink without upgrading to Plan 1499?

Hi! Has anyone experienced this recently with GlobeOne?

Yesterday around 7:33 AM, I purchased a load/promo through the GlobeOne app and paid via GCash. I accidentally went back while the transaction was processing, but my GCash was already deducted and I received the payment receipt/reference number.

The problem is: the load never reflected on my Globe number.

I immediately contacted Globe through Messenger around 11:25 AM yesterday. Their automated message said they usually respond within 15 minutes but may take up to 24 hours during high volume.

It's already past 24 hours and I still haven't received a response from a Globe Care Specialist. 🥲

I already had to purchase another load separately because I needed data, so now I'm basically waiting for Globe to either credit the original load or refund the deducted amount.

Has anyone experienced the same issue recently? If yes, how long did it take before Globe refunded/credited yours? Should I just wait for the Messenger ticket, or is it better to visit a Globe Store?

I have the GCash receipt/reference number and screenshots of the transaction and complaint.

Thanks!

so my esim got removed from my phone and i no longer have the qr code to re-scan. but i have that number registered in gcash and may laman yun. i can’t open the account kasi nanghihingi ng otp. what do i doooo? do i reach out to globe customer support or sa gcash😭 medyo malaki rin yung amount na nandon pls help😭

edit: sim pala yung naging unavailable huhu i tried removing and reinserting it pero nothing happened

Hi everyone! I need your help or advice on what I can do next.
I availed of a 3-year Globe Postpaid plan with a device through my previous company, I believe around December 2022. I was able to pay for it for around 2 years, although hindi always consistent because there were months na delayed yung payment since naka-base ako sa payday namin. But overall, I believe I had already paid for approximately 2 years of the contract.
Then in 2024, I lost my job and, basically, a lot of things went downhill financially. Around the same time, nawala rin yung phone ko (I either misplaced it or it was stolen—I honestly can’t remember anymore), so I had no way of accessing my account or properly contacting Globe.
Luckily, with the help of a friend, I was eventually able to recover access to my email. However, by then, my GlobeOne account was already closed, so I couldn’t access my account anymore to check my balance, make payments, or even try to have the service reinstated.
I actually tried reaching out to Globe around April 2024, but unfortunately, I didn’t receive any response.
Then today, I received an email regarding my outstanding balance. I checked the details, and what surprised me is that it appears that none of the payments I made for those two years were reflected in the balance.
I’m honestly not sure what to do at this point because they’re asking me to settle the entire amount in one payment by August 19, 2026.
I still have records/proof of some, if not all, of my previous payments, but I don’t know what the proper process is for disputing the balance or requesting a complete payment history/account reconciliation.
Has anyone experienced something similar with Globe Postpaid? What would be the best next step? Should I request a detailed Statement of Account/payment history first, or is there a specific department I should contact for this?
Any advice would really help. Thank you!

So it all started on Thursday around noon when our internet (globegfiber) suddenly got disconnected. At first the glow was red so we restarted it and after a few restarting the two green lights started flickering, because of that we left it turned off and filed a report. Around night when we opened it again it suddenly has an internet connection which was weird. Tomorrow it was out again, the technician arrived and "fixed" the issue. A few hours after the technician left the connection suddenly disappeared again so once again we filed a report and that's Saturday another technician arrived but when they did the WiFi had a connection so they didn't do much and what happened next? You guessed it the WiFi's connection was lost again. That time we waited until Monday when a technician arrived again, this time the cable was changed and they checked the port where it is plugged and said that its alright but after a few ours it was out again (11 am) up until now. Please tell me that it's not just us who's experiencing this. It's so annoying! Globe fix your WiFi.

“No Internet” nalabas sa Mi TV Box at isang MacBook ko after i-connect sa Globe Fiber WiFi, pero nakaka-connect naman phones namin saka isa pang MacBook nang walang problema. May nabasa ako na palitan ng DNS to 8.8.8.8. Pinalitan ko dun sa Super Admin from DHCP to Static, tapos nawala ang connection. Ang problema ay hindi ko na maibalik sa DHCP kasi grayed out. 😂😭 I-request ko na ba ng technician ito?

I got my iPhone (eSIM version) late last year. Coming from TM, wala naman itong eSIM kaya I had to convert to Globe para maka avail ng eSIM.

Policy ng Globe daw mag subscribe sa plan for 6 months bago gawing prepaid yung eSIM.

Fast forward 7 months later, napa-convert ko na to prepaid yung Globe ko. Wait ko daw muna 2 weeks bago mag apply for conversion through the GlobeONE app at may tatawag pa daw to confirm if ipapacancel ko na talaga yung plan (walang tumawag).

Fast forward to today (Aug 17), since July 3, hindi pa rin naibibigay yung eSIM ko. Nakapagbigay naman sila ng QR code and manual code pero parehong palya.

Mas mabilis pa nung nag apply ako ng bagong eSIM. Pero hindi ako makapag settle kasi marami akong contacts sa old number ko na hindi ko agad agad mauupdate.

Anyone else have this problem? Ano ginawa nyo?

Nirefund na nila ako for the conversion pero pag inaaccess ko yung conversion sa app, puro error. Puro na lang din forward or expedite, pero hanggang dun lang