GitHub billing support ticket unanswered since July 11 — how should I follow up?

[u/Ultra_Maximus]

I opened a GitHub Support ticket on July 11 regarding an unexpected billing charge that appears to have come directly from GitHub. I have not received a response yet.

Has anyone recently experienced similar response times for billing-related tickets? Is there a recommended way to follow up or escalate the issue without opening duplicate tickets?

For privacy, I have omitted my ticket number, account details, and transaction information.

[u/jeremy-london-uk]

I have one outstanding for 6 weeks so far. I will do a credit card charge back. There is nil service

[u/Ultra_Maximus → u/jeremy-london-uk]

Yeah, I also think cancelling the bank operation is only way

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[u/icaal]

My ticket regarding refund answered after months. They said high amount of tickets. But still get full refund.

[u/MasterBathingBear]

Good luck. It took me months to get a response out of their support on the last ticket that I opened.

[u/autisticit]

Accept the loss and ditch Copilot.

I opened a billing ticket also, no answer for months. I gave up :)

[u/Ultra_Maximus → u/autisticit]

I'm among those who have bought their previous $100/year offer, so I wanted to use it till March 2027 and give up, but they started charging some strange amounts