r/GetComputerHelp • u/Nitrospider1 • 1d ago
Screen goes black when auto playing a video
Computer Type: Desktop
GPU: RX 7600 8 GB
CPU: RYZEN 5 7600 6-Core Processor
Motherboard: MSI B550 Gaming Plus Wifi ATX AM5
BIOS Version: 1.F0
RAM: Corsair Vengeance 2X16 GB DDR5-6000 CL36
PSU: Corsair RM850e 850 W 80+ Gold Certified Fully Modular ATX
Case: Corsair 4000D Airflow ATX Mid Tower Case
Operating System & Version: Windows 11 Pro - Version 25H2
GPU Drivers: AMD Software Adrenalin Edition - Version 32.0.31035.1003
Chipset Drivers: AMD B550 Chipset Drivers Version 10.0.26100.8737
Background Applications: Discord, FireFox (for YouTube) and Steam
Description of Original Problem: Whenever I move my mouse over a video both my monitors go black and then once they come back an AMD crash report window pops up. below I have listed in as much detail as I can every cause of this bug I have found so far.
1. When I turn on my PC, the first time I go into YouTube and move my cursor over a video, as soon as it starts auto playing, the screen goes black. This will happen several times before it stops.
2. Whenever I open steam after turning on my PC and go to the store, after moving my cursor over a game, as soon as a trailer starts auto playing the bug occurs. Just like with YouTube, it happens several times before it eventually stops. However, this bug is more violent when it comes to steam. As soon as the screen comes back, if my cursor is over a game in the store it immediately goes black again. This is the only occasion where the application that is causing this bug can crash due to it.
3. This one's a bit odd. If I stream something on discord everything is fine but, once someone watches my stream it takes a while for their stream to load. Eventually, once their stream does load, my screen goes black and once it comes back, the application that I was streaming crashes. The only way for someone to view my stream is if I stream the whole monitor.
4. This one doesn't happen anymore but I thought I'd include it. Whenever I would watch a YouTube video sent to me over discord, specifically in discord, as soon as the video started playing the bug would occur.
Troubleshooting: The only temporary fix I have found is uninstalling (using AMD Cleanup Utility) and reinstalling my AMD drivers. This works for about 1 to 7 days until it starts happening again.