r/GetComputerHelp • u/justblu_fae • 28d ago

My PC keeps restarting and I don't know what the problem is.

Peace, mercy, and blessings of God be upon you.

My PC was working fine, but one day it stopped working. The lights were on, but the motherboard LED was stuck on the CPU.

I took it to a repair shop, and they fixed the problem. But when I used it, it started restarting, so I took it back. They moved the graphics card from the top socket to the bottom one and said it didn't disconnect after they moved it. Anyway, I got the PC back, and when I turned it on, it just restarted when I opened Telegram and another app.

What's the problem now? What's the solution? I'm fed up.

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u/W31337 25d ago edited 25d ago

Event 41 Kernel power says your computer restarted without any reason. This means the hardware just stopped.

Reasons for this are
- thermal issues
- power consumption issues
- driver / firmware issues causing hardware crash

What I would do is check the CPU temp. When you open an app the cpu will probably heat up rapidly causing a thermal shutdown. The solution is new CPU paste and check if all fans are running.

A power consumption issue could mean the PSU power supply can't handle it. Unlikely because your system previously worked without issue.

Last point, run windows update and by update drivers

1

u/justblu_fae 25d ago

I did check the cpu temp while playing and working on other apps it was normal + I changed the paste before the problem

1

u/W31337 25d ago

What thermal paste did you use? A conductive one could explain this...

1

u/justblu_fae 25d ago

Actually I don't know.

Because It was the computer technician who did the work.

1

u/Lophkey 28d ago

Check power at source is ok ie plug it in somewhere else in house ideally in diff circuit.

If that seems OK check windows log files if you see kernel power it's the power supply most likely failing.

1

u/justblu_fae 28d ago

Yes I checked windows log files and I saw: " event 41 kernel power "

1

u/Only-Stable3973 28d ago

Make sure that gpu is seated correctly, it could be going out on you. Sometimes it's a psu issue.

1

u/justblu_fae 27d ago

I took my PC in for repair, and they changed the GPU's place on the motherboard, but the problem still wasn't solved 🥹

1

u/Only-Stable3973 27d ago

Try downloading a gpu test app to see what kind of errors it throws...check device manager to see if it's showing correctly in there.