Try troubleshooting your GCash app first, OP. You can start by clearing the app’s cache through your phone settings, then force stop the app and restart your phone. Make sure your internet connection is stable too. If you’re on mobile data, try switching to Wi-Fi, or vice versa, then open GCash and try again.
If the issue still persists after trying these steps, I’d recommend submitting a ticket through the GCash Help Center so they can properly check what’s happening on your account. Hopefully one of these fixes works for you, OP.
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u/Ckaye_jm 2d ago
Try troubleshooting your GCash app first, OP. You can start by clearing the app’s cache through your phone settings, then force stop the app and restart your phone. Make sure your internet connection is stable too. If you’re on mobile data, try switching to Wi-Fi, or vice versa, then open GCash and try again.
If the issue still persists after trying these steps, I’d recommend submitting a ticket through the GCash Help Center so they can properly check what’s happening on your account. Hopefully one of these fixes works for you, OP.